Homelessness Assistant

Job description

Full Time, Fixed Term until April 2028. Bristol City Council's Housing Options Service has two new fixed term vacancies available for Homelessness Assistants to work alongside Housing Advisors within the Homelessness Prevention Team.

The team are specialists in working with families and single people who are homeless, or at risk of homelessness; to ensure early intervention and prevention of homelessness, and to assist households in finding solutions to their housing problems.

Whilst no two days are the same, you will be integral to supporting the team in ensuring that households are provided with a swift and effective service at a difficult time. Under the supervision of Team Leaders, you will be required to carry out key tasks for clients to ensure that their housing difficulties are resolved at the earliest point of contact.

You will also be responsible for undertaking general administration duties to support the team achieve the overarching aims of the service.

You will need to have a flexible and methodical approach to your work so that key tasks are prioritised and a willingness and ability to work under pressure in a high-pressure environment. It is also important that you can demonstrate care and empathy for those accessing the service.

Excellent communications will be required with a commitment to providing a high level of customer service to achieve positive outcomes for clients that are in housing need.

At Bristol City Council, we go that extra mile for our people; we offer a work environment which is fast moving and supportive, giving you the chance to use your skills and develop new ones within a high-profile organisation. For the majority of our roles hybrid working arrangements are available, giving teams the opportunity to work in a way that suits them, balancing service need and individual choice - mixing both home and office working.

Join us and you'll receive an excellent rewards package including flexible working and flexitime, membership of the Local Government Pension scheme, and a generous annual leave allowance. In addition, you'll be working in a supportive environment where you'll have the chance to make Bristol a better place and contribute to its future.

• flexible working and flexitime
• membership of the Local Government Pension scheme
• generous annual leave allowance

For permanent Bristol City Council employees, this post will be a secondment.

For employees who are currently on a fixed term contract with Bristol City Council, the secondment must not extend beyond the end of the fixed term period to ensure there is a substantive post to return to.

If you are currently a casual worker or a member of an employment agency (currently working with Bristol City Council) this post will be a fixed term contract.

We're a Disability Confident employer which means we value recruiting and retaining disabled people. Any job applicants who consider themselves to be disabled and meet the essential criteria in the Person Specification are guaranteed an interview. We'll make reasonable adjustments throughout the interview process and provide continued workplace support throughout your career.

To be shortlisted for interview you'll need to demonstrate how you meet each of the essential criteria in the Person Specification within the Further Information section of your application. On occasion we will receive high numbers of applications, we may then shortlist against the desirable criteria along with the essential criteria, so if you can, please demonstrate how you meet this in your application.

For further information, please refer to the Job Description and Person Specification or alternatively, please contact Simon Barrow  At Bristol City Council, we value having a workforce as diverse as the city we serve. We therefore welcome, develop and promote people from all sections of the community. Appointments will be made on merit.

The personal information section (including your name) you'll complete as part of the application form will not be visible to hiring managers, but is used confidentially to make sure that everyone is treated fairly.