Field Coordinator

About Happy Care:

Happy Care is committed to providing exceptional, compassionate, and professional care to our clients. We pride ourselves on ensuring that our clients receive the highest standard of support while fostering a safe, respectful, and empowering environment.

The Field Coordinator plays a critical role in maintaining and improving the quality of care provided by our team of care workers. This role involves conducting spot checks, providing on-the-job training, supporting care assessments, supervising care workers, and ensuring compliance with all organizational and regulatory standards. The Field Coordinator acts as a key link between care workers and care coordinators, ensuring that both staff performance and client care remain at the highest standard.

• Conduct regular spot checks on care workers during client visits to ensure quality of care and adherence to Happy Care standards.

• Provide on-the-job training and coaching to care workers to enhance their skills and confidence.

• Support care coordinators in conducting client assessments, ensuring care plans are accurately implemented.

• Conduct supervision sessions with care workers, addressing performance, concerns, and professional development.

• Report any issues, concerns, or observations promptly to care coordinators or management.

• Monitor and ensure that all staff working with vulnerable individuals complete their duties to a high standard and in compliance with regulations.

• Step in to cover shifts as needed, ensuring continuity of care for clients.

• Assist in identifying gaps in service delivery and recommend improvements to processes and staff training.

• Maintain accurate records of spot checks, supervision sessions, training, and client interactions.

• Promote a positive, professional, and safe working environment for all staff and clients.

• Two shift patterns:
  • Morning Shift: 7:00 AM – 3:00 PM
  • Evening Shift: 2:00 PM – 9:00 PM
• 6 working days per week (Monday – Saturday) plus a Sunday morning shift.
• Monday–Saturday:
  Shift rotation required to ensure variety; for example, morning, evening, morning, evening, etc.
• Sunday shift is always a morning shift