Hub Operations Shift Manager

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Hub Operations is a unique department which is key to the successful organ donation process. We operate to match and allocate donor organs for the UK and Republic of Ireland. Dealing with consultants, Recipient Coordinators and Specialist Nurses across the Country.

As a Hub Operations Shift Manager, you will be working with a team of Organ Allocation Specialists to provide a 24/7 effective, efficient, accurate and reliable service to our stakeholders.

You will be responsible for managing, monitoring and developing the team, and managing the shift to ensure correct process is followed. This is also a logistical role to ensure retrieval teams are available for donations to proceed.

You will also undertake other managerial and supervisory tasks as required to support and maintain the service provision to the agreed standards.

• Supporting the Hub Operations team provide an effective, efficient, accurate and reliable 24/7 organ matching, allocation and distribution service for the UK and Republic of Ireland. As Hub Operations Shift Manager you will train, monitor and support the Hub Operations Team to achieve this.
• You will develop and maintain knowledge of all key Hub Operations operational policies and procedures to enable effective staff training in these and ability to evaluate performance against them.
• You will act as a role model, leading by example through setting and communicating professional standards and expectations in order to develop and cultivate a customer focussed and supportive culture within the team leading to a continuous improvement of service.
• You will contribute to the development of new and existing processes and procedures by participating in the definition of service requirements and implementation of these by providing task-based staff training and documentation.
• You will be required to participate in an on-call out of hours rota which may include evening, weekend or public holiday working, providing 24/7 support for the Hub Operations.

• Staff management or supervision experience to include recruitment and performance management.
• Demonstrate experience and knowledge of a wide range of administration and office management functions.
• Experience of working to policies and procedures, including development and interpretation.
• Thorough working knowledge of Microsoft Office including word, excel and database packages.
• Previous experience of preparing reports and operating procedures.

• NVQ Level 4 in Business related subject or equivalent work experience.
• ECDL/RSA 2/3 qualification or equivalent work experience.
• Demonstrable continuing professional development which may include post qualifying short courses in a range of management subjects or significant management experience.

It takes all types of people to deliver the kind of service that saves and improves lives. At NHS Blood and Transplant, you’ll join a team of more than 6,000 people who are making a genuine difference to communities, families, friends, relatives and more across the UK. We play a unique and special role in the NHS by helping people do something extraordinary- donate blood, blood products, organs, tissues, or stem cells to save someone in need.

Our three core values are what set us apart. They guide and inspire everything we do. By being caring, expertly meeting the needs of our patients and our people, and accepting nothing less than the best quality, we can do extraordinary work and help our people to do something extraordinary in their career, too.

Three small words, one big difference - Caring, Expert and Quality. Together we'll save and improve more lives than ever.

You will join us on our journey to create an inclusive workplace and aim to reflect the diverse communities we work with, and we positively encourage applications from all sectors of the community.

• NHSBT promotes flexible working opportunities where the role will allow.
• 27 days annual leave (pro rata for…