Imaging Patient Pathway Secretary

For Further Information

Michelle Sansom

Essential criteria

• GCSE C or above in English
• GCSE C or above in Maths

Desirable criteria

• Understanding of Radiology Medical Terminology

Thank you for your interest in this vacancy! We highly recommend reading our Tips on how to apply page to give you an insight on how applications are scored & shortlisted by our Recruiting Managers. These tips have been provided to give you a better chance of being shortlisted for our vacancies. Please note that if you apply for a position with North Bristol NHS Trust, you may be contacted via TRAC or via email.

This includes invites for job interviews. We therefore recommend that you regularly check your TRAC Account and email accounts including junk and spam folders. Our job adverts may close as soon as sufficient applications have been received. Considering this, if you are interested in this role, please do apply as soon as you can. Generative artificial intelligence (AI) describes algorithms that can be used to produce new content, including audio, code, images, text, simulations, and videos.

It is developing all the time and is now being used as a support mechanism for all kinds of content-based creations. Please note the use of AI is monitored and if applicants have used it then they are required to declare this.

The Imaging Department are recruiting a full time and part time Imaging Patient Pathway Secretary to join their team.

• Part time hours (to be discussed)

This role is primarily based in the Brunel Building in the Imaging Department however there may be times when you will be required to work in one of our satellite sites. You will be working alongside the senior patient pathway secretaries. The office is extremely busy, and you will need a ‘can do attitude’. You will need to be confident on the phones and have excellent IT Skills and knowledge of the hospital IT systems (including CRIS).

You will need to demonstrate tact and sensitivity as you will be the first point of contact dealing with queries from patients, relatives, and other health care professionals. As part of your daily tasks you will be required respond to queries that arrive in the department via emails. You will also be expected to address any urgent reports and ensure that they are dealt with in line with the departmental policy.

You must possess NVQ 2, GCSE/C level (including English and Maths) equivalent or be able to demonstrate you have relevant office experience. This is a great opportunity for you to learn new skills or increase your existing ones whilst working in a busy office environment.

Provide high quality, comprehensive administrative, secretarial clerical support to the senior Imaging teams. Liaise between patients, GPs, other staff, and outside agencies where required. Participate in the monitoring waiting lists in accordance with Government Access Targets and Trust’s Patient Access Policy. Following procedures ensuring information is accurately recorded and shared.

North Bristol NHS Trust employs over 12,000 staff providing healthcare to the residents of Bristol, South Gloucestershire and North Somerset from our award-winning hospital building  are the regional Major Trauma Centre, and an internationally recognised centre of excellence in a range of services and major specialities. Our vision is that by enabling our teams to be the best that they can be, we will provide exceptional healthcare, personally delivered.

North Bristol NHS Trust values all people as individuals. We aim to be an anti-discriminatory organisation and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We welcome applicants from all underrepresented groups.

• Support the Senior Imaging Patient Pathway Secretaries with a comprehensive service ensuring patients are admitted efficiently for investigative treatments, diagnostic procedures, and day‑case operations within national guidelines and in accordance with the trust’s Patients Access Policy
• Participate in the Secretary…