Medical Secretary

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A substantive full time position has arisen within the Clinical Neurophysiology Department, situated within the Brunel Building at Southmead Hospital, for an experienced Band 3 Medical Secretary.

Working as part of this busy clinical team, your main duties will be to provide efficient and high quality administrative and clerical support to the Consultant Clinical Neurophysiologists and Physiologists within this team. This exciting opportunity involves working in close cooperation with these and other staff groups and medical professionals in this bespoke department in order to deliver outstanding diagnostic care.

The role includes typing of clinical letters and reports, booking out-patient clinics and handling telephone calls and enquires, along with other general office duties.

The successful candidate will have an extensive secretarial background - ideally within the NHS and able to use Microsoft Office, along with well-developed communication and interpersonal skills and a caring attitude, as well as the ability to work well within a team are essential. Knowledge of medical terminology would be an advantage.

The Neurophysiology Medical Secretary plays a vital role in supporting the clinical team by managing patient communications, coordinating referrals and appointments, and ensuring the accurate preparation and distribution of clinical documentation. The role involves handling sensitive information with confidentiality, maintaining patient records, and using NHS systems to ensure smooth administrative operations. The secretary also provides a professional and compassionate reception service.

Close collaboration with consultants, physiologists, and other departments is essential to maintain service efficiency and uphold high standards of patient care.

North Bristol NHS Trust is one of the largest NHS trusts in the South West, providing hospital and community healthcare to over a million people across Bristol, South Gloucestershire, and North Somerset. With approximately 1,050 inpatient beds and over 9,500 staff
, the Trust delivers exceptional care from its flagship site,
Southmead Hospital
, which houses the state-of-the-art Brunel building
, regarded as one of the best hospital facilities in Europe. As a regional centre for neurosciences, orthopaedics, plastics and burns, renal medicine, and major trauma
, the Trust offers a dynamic and rewarding environment for healthcare professionals. Working in our Neurophysiology department, you’ll be part of a small, dedicated team contributing to a specialist service that plays a vital role in patient diagnosis and care. We are proud of our inclusive culture, strong links with local universities, and commitment to staff development and wellbeing, making North Bristol NHS Trust a truly supportive and forward-thinking place to build your career.

• Responsible for processing clinic letters/test result letters general correspondence, and other tasks required by the department
• Receive, sort and prioritise daily correspondence.
• Monitor waiting lists proactively.
• Contribute to the review of administrative and clerical functions within the department and make recommendations to enhance the service provision for all users of the department.
• Photocopying/filing and other administrative duties to ensure the efficient running of the office.
• Prioritise sometimes conflicting department requirements, independently of, or with consultants and other secretarial support to meet deadlines – i.e. 5 day turnaround for clinics.
• Organise meetings, including the booking of rooms as necessary, for the clinicians and their teams as required.
• Act as a contact point, liaising with patients, medical and nursing staff and other external agencies dealing with queries competently and…