Patient Engagement Co-ordinator

Are you ready to unlock your potential within a challenging, creative and fast paced work environment? Do you want to work with people to build positive and productive lives, whatever their past? We are currently looking for a compassionate, knowledgeable and motivated Patient Engagement Co-ordinator to join our friendly team at HMP Bristol. Our healthcare team have a real impact on promoting health and well-being to those in prison and we pride ourselves on using skills and strategies that instil hope for patients future resettlement back into the community.

We directly deliver Mental Health, Physical Health, Pharmacy and Clinical Substance Misuse in an integrated healthcare delivery model to provide effective and responsive care to improve wellbeing and support better outcomes in the future. As part of our administrative team, you will enjoy all the benefits of NHS AfC employment (inc pension) with the opportunity to work within a forward-thinking service, who encourage career and personal development to all staff to increase their clinical and interpersonal skills.

As patient engagement co-ordinator, you will play a key role in the Trust's commitment to improving our patient experience. You will assist and support the delivery of a range of initiatives to improve the volume of feedback received from patients, and will support teams in collecting this data. You will also ensure that all feedback is shared with the relevant teams, and that learning is actioned in order to continually improve the quality of our services.

You will work closely with the mental health team, and wider healthcare team, to ensure that patients with neurodiversity are able to access healthcare services in an equitable manner. Important Sponsorship Information for this post:
We are currently unable to offer a certificate of sponsorship for this post, Our purpose is to improve lives by providing the best possible care to our patients and their families. This is strengthened by our new values:

• We're Kind
• We're Fair
• We Listen
• We Care

• Manage and promote the wider organisational patient experience strategy.
• Work in conjunction with internal stakeholders to promote monthly health promotions.
• Recruit and line manage Healthcare Reps.
• Chair monthly patient forums and publicise the department's concerns process, ensuring information is up to date on leaflets and posters around the establishment.
• Update and maintain all patient communication notice boards in all patient facing areas around the establishment including providing a monthly newsletter.
• Attend all necessary patient engagement meetings, training and development.
• Manage any survey feedback data and any other patient experience data such as compliments.
• Ensure all complaints receive a full, high quality and timely response that delivers the best outcome for the complainant and for the service.

• To build effective relationships with local internal and external stakeholders to develop a positive beneficial channel of two-way communication.
• Prepare, support and on occasion accompany patients and carers to enable them to be meaningfully involved in Trust activities.
• Support the development of project plans to further develop patient involvement within the relevant services.
• Link in with Oxleas volunteering services to ensure effective communication.
• To provide regular advice signposting and support to patients in relation to patient involvement opportunities.

• Understanding and being able to manage potential risks with patient projects and have some knowledge around risk mitigation.
• To understand care pathways and have a knowledge of all services in order to understand procedures and practices as well as developing alternative or additional procedures and standards for improving the quality of involvement activities
• Plan, organise, coordinate, and support meetings, workshop events in relation to patient involvement activities which include all stakeholders.

• To analyse patient feedback data to identify trends and implement action plans to address areas…