Administration and Business Support

Overview

With the ever‑increasing number of treatments and care we give to patients, our professional and detailed Administration department is in need of an additional Administrator to join and assist the Patient Administration team at Emerson's Green hospital, Bristol.

We have 2 part‑time vacancies of 21 hours per week with fixed office days Monday and Friday 09:00am‑5:00pm each week. The remaining days can be flexible.

• Support the clinical team and patients by effectively occupying and accommodating availability for varied consultations, assessments, treatments and theatre sessions.
• Monitor the capacity of booking and report any unfilled availability to the Patient Services Lead.
• Identify and register all new patients and manage their referrals.
• Confidently answer questions and provide advice to patients regarding their appointments.
• Keep in contact with patients on waiting lists to offer earlier or newly available appointments.
• Contact patients prior to their appointments to set expectations.
• Prepare detailed, up‑to‑date, and confirmed booking lists in good time and issue them to the related departments (outpatient clinic and theatres).

• Satisfactory Occupational Health clearance for the role specified
• Good attendance record
• Satisfactory relevant CRB clearance
• Good general education, GCSE/O'level standard including English or equivalent
• NVQ in Business Administration would be advantageous.

• Substantial reception experience in Healthcare or service sector
• Experienced team worker
• Experience of dealing with the public in person and by phone
• Excellent telephone technique
• Excellent communication and interpersonal skills
• Ability to deal with difficult situations in a calm manner
• Good keyboard/computer skills
• Good skills using Patient Administration System (PAS) or equivalent systems
• Conversant with Microsoft Office packages
• Numerate and literate
• Good spoken and written English
• Evidence of ability to work collaboratively in a multidisciplinary team
• Ability to plan and prioritise own workload when under pressure
• Able to use initiative and plan workload, ability to work flexibly
• Relevant administrative experience – Choose and Book experience and PBX/Switchboard experience would be advantageous.
• Customer Care Training

At Practice Plus Group, we currently deliver more than 70 different healthcare services across the UK with some of these services being rated ‘outstanding’ by the CQC. Our healthcare services include hospitals and surgical centres and we are proud to be the UK’s leading independent provider of healthcare services in over 40 prisons. We also lead the way in the design and delivery of Integrated Urgent Care.

• Salary: £14,722.98 p.a.
• 14 days annual leave + BANK Holidays
• Private Pension with Employer and Employee contributions
• Wellness supports and access to a wide range of discounted life style brands
• Continuous Training and Development.