Associate Director of Quality; Patient Safety

Associate Director of Quality (Patient Safety and Experience)

Employer:

NHS Jobs

Location:

Bristol, BS10 5NB

Pay:

£91,342.00 to £ per year, £91342.00 - £105337.00 a year

Contract Type:

Permanent

Hours:

Full time

Disability Confident:

No

Closing Date:

29/03/2026

Please refer to the attached job description for full details of the main duties and responsibilities that the post holder is required to undertake.

Key Dimensions Staffing:
Responsible for c. 42.0 WTE across the Group Quality patient safety and experience function.

Budget:
Direct budget responsibility for c. £2.5m, with wider influence over budgets linked to quality and governance programmes.

Portfolio:
Group-wide delivery leadership responsibility for Patient Safety investigation, learning response & action oversight, training and education, Human Factors strategic development and delivery, Complaints & PALS services, Patient & Carer Experience strategic planning & delivery, Sustaining and leading the development of patient and carer partners, supporting Digital safety practice working collaboratively with CCIO, CNIO and digital safety leads Impact:
Critical to achieving and sustaining Good and Outstanding CQC ratings, enabling corporate and clinical teams to gain quality insight for assurance and improvement to enhance care delivery.

Key Relationships Internal:
Group Executive Team, Group Directors, Divisional Directors, Clinical Directors, senior nursing and medical leaders.

Clinical and corporate functions:
Microbiology, Infectious Diseases and Pharmacy Teams, Tissue Viability services, estates, risk, digital, data and analytics teams, Emergency Preparedness, Resilience & Response (EPRR). Patient and staff networks.

External: NHS England, Care Quality Commission, Integrated Care Board, academic partners, Health Education England, professional regulators (NMC, GMC, HCPC), Health Innovation network and other specialist networks, Parliamentary and Health Service Ombudsman (PHSO), patient partners (including patient safety partners), voluntary/community organisations, patients, and carers.

Provide strategic leadership for the development and integration of Group-wide patient safety and experience strategic plans, policies and teams, ensuring alignment with organisational strategy (and national priorities). Working with the Associate Director of Quality:
Insight, Effectiveness & Regulation, lead the management and continuous improvement of digital systems for patient safety and other types of incident management, PALS, complaints, patient feedback systems (including the Friends and Family Test) and contribute to the development and embedding of the Trusts approach to a Quality Management System.

Working with the Quality Insights team, translate complex patient safety and experience data into meaningful narratives and insights that support clinical teams, inform executive decision-making and provide assurance to the Board.

Ensure that the Trust meets national best practice in its continued development of the Patient Safety Incident Response Framework (PSIRF) and implements a board approved Patient Safety Incident Response Plan (PSIRP). Lead the strategic development of Human Factors practice developing and embedding the principles, techniques and mindsets into quality improvement programmes.

Lead the oversight and, where necessary, improvement of supplier performance.

Provide strategic Leadership of Patient and Carer Experience Programmes to enhance patient and carer experience, ensuring alignment with national policy, NHS England frameworks, and trust-level priorities.

Provide leadership and delivery oversight to ensure the collection, curation, and presentation of Patient Stories for use at the Board, in governance meetings, staff training, and quality improvement.

Ensure stories are appropriately planned and delivered for impact, taking account of the trusts strategic direction, key areas of quality improvement and are gathered in line with trust policy.

Lead, oversee and support patient safety…