Administrative Supervisor - BMC

Join us in delivering excellent healthcare to our local community - Broadmead Medical Centre

At Broadmead Medical Centre, no two days are the same. You’ll be right at the heart of a diverse and fast-moving inner-city healthcare service, supporting over 10,000 patients from all walks of life. Whether you’re helping someone access urgent care or providing calm support in emotionally charged moments, your actions will shape someone’s day, for the better.

Lead and inspire a busy administrative team, ensuring the smooth and efficient delivery of key services including medical records, document management, and patient support. You’ll oversee performance, drive improvements, and ensure compliance with NHS standards, ideal for a proactive leader who thrives in a fast-paced healthcare environment

Important Eligibility Information
Please note that

BrisDoc is not able to offer visa sponsorship for this role.

We’re looking for people who share our passion for the NHS and delivering "patient care by people who care".

• Educated to GCSE level (or equivalent) including English
• Experience of supervising or leading a team
• Significant experience in administrative roles within a healthcare or GP setting
• Experience managing medical records, document workflows and/or recall systems
• Experience using clinical systems (e.g. EMIS Web)
• Experience working in a fast-paced, high-volume environment
• Strong leadership and people management skills
• Excellent organisational and prioritisation abilities
• Ability to work under pressure and manage competing demands
• Committed to high standards of patient care and service delivery
• Professional, approachable, and supportive
• Problem-solving and decision-making capability

Make a Lasting Impact

• Play a vital role in day-to-day supervision and coordination of the administrative support function within Practice Services
• Be part of a service built on kindness, hope, and respect, ensuring every person feels valued and included
• You'll join a team that has your back: mentoring, supporting and developing one another

Professional growth and recognition

• Benefit from employee recognition platform with exclusive offers
• We support your professional development with supervision, CPD and training
• As an Employee Owned Trust, you're a co-owner empowered to shape the suture of our organisation and take part in decision- making
• High energy, High reward. If you like being on the go and making a tangible difference, you'll thrive here

• Salary £14.41 per hour
• Full time, 37.5 hrs per week - office based
• Generous annual leave, NHS pension and discretionary annual bonus
• Comprehensive wellbeing support, NHS discounts, cycle-to-work scheme, and employee assistance programme

Join a Leading Social Enterprise

As part of Bris Doc, an employee-owned social enterprise, you'll be empowered as a co-owner to shape the future of healthcare delivery. We're deeply committed to equity, diversity, inclusion, sustainability, and innovation. Ensuring your career grows in a direction aligned with your values.

• Provide direct line management to the Support Administration team
• Allocate and coordinate workloads across Medical Records and Document Management functions
• Monitor team performance against targets, KPIs, and service standards
• Conduct regular 1:1s, supervision, appraisals, and performance reviews
• Support staff development, training, and continuous professional development
• Manage annual leave, sickness absence, and rota planning to ensure adequate cover
• Address performance concerns and undertake informal/formal HR processes where required
• Foster a positive, inclusive, and high-performing team environment

• Oversee all administrative workflows ensuring tasks are completed accurately, safely, and within agreed timescales
• Ensure efficient processing of:
• Patient medical records (electronic and paper)
• Document scanning, coding, and workflow management
• Ensure administrative systems and processes are consistently maintained and optimised
• Identify bottlenecks and…