Outpatient Clinic Coordinator

Main area Paediatric Medical Specialties Grade Band 3 Contract Permanent: 22.5 Hours Part time - 22.5 hours per week (Based at City Hospitals in St James Court) Job
-WC0930-RUH

Employer Bristol NHS Foundation Trust Employer type NHS Site Bristol Royal Hospital for Children Town Bristol Salary £25,760 - £27,476 pa pro rata Salary period Yearly Closing 29/09/2026 23:59 Interview date 13/10/2026

North Bristol NHS Trust (NBT) and University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) have merged as of 1 st July 2026 to become Bristol NHS Foundation Trust. This will create an exciting future that brings together the best of both organisations. As a single, strong and sustainable organisation, we will not only be able to deliver better outcomes for our patients and fairer care for our population, but it will also provide greater opportunities for our people.

Bristol NHS Foundation Trust recognise the value of a healthy work-life balance. When applying, speak to us about how we might be able to accommodate flexible working, so your work life fits around your home life.

We particularly welcome applications from Black, Asian and minority ethnic candidates as they are under-represented within the Trust.

Generative artificial intelligence (AI) describes algorithms that can be used to produce new content, including audio, code, images, text, simulations, and videos. It is developing all the time and is now being used as a support mechanism for all kinds of content-based creations. Please note the use of AI is monitored and if applicants have used it then they are required to declare this.

The post-holder will manage appointments and booking activities across the Division of Women’s and Children’s Services, primarily for the Children and Young People’s Gender Service South West (CYP GS), but providing cover for Psychological Health Services and Paediatric Medical Specialties.

Working closely with the Assistant Performance and Operations Manager, the post-holder will contribute to the delivery of efficient services in the Children’s Hospital through their expertise in waiting list management and communication with patients and staff.

The post-holder will contribute to the delivery of challenging performance targets through effective communication and liaison with clinical and administrative staff across the Bristol Royal Hospital for Children on a day-to-day basis.

* Please be aware we may close this advert early due to high volumes of applications - thank you*

• To support the triaging of referrals by liaising with key clinical staff
• Manage patient communications both via telephone and through Trust systems to create letters, emails and text reminders
• To act as a point of contact for queries from clinical and non-clinical staff
• Liaise with clinical and non-clinical teams across the division via telephone and email
• Escalate patient queries, capacity problems and general issues to the role’s line manager or relevant clinical staff as appropriate
• Communicate changes to clinics and appointments to patients as instructed, often at short notice
• Managing Waiting Lists, ensuring patients are booked in turn according to clinical priority
• To show a caring and professional approach towards patients, relatives and carers. This may require acting with resilience to deal with sometimes distressed patients and relatives in a professional and empathetic manner.

• Implement the policy for patients who do not attend (DNA) their appointment
• To manage and monitor all outstanding appointment requests through the Trust’s Patient Administration System (PAS) and escalate any issues immediately to your manager
• Ensure…