HR Operations Administrator​/Secondment

About The Role

You are a proactive and detail-oriented individual with some hands-on experience in HR processes and a strong interest in developing your career in HR operations. You understand the importance of accurate, timely service in creating a positive employee experience. This is an exciting time to join the team, as HR Operations undergoes transformation to modernise systems and enhance service delivery. You’re keen to build on your existing HR knowledge while gaining exposure to new tools, processes, and ways of working.

You’re confident using digital tools to manage HR data and documentation, and you take pride in maintaining accuracy, confidentiality, and consistency. Known for your reliability and collaborative approach, you work well with others and contribute to a smooth, responsive HR service that supports both employees and managers.

• Supporting onboarding activities, including right to work checks, pre-employment screening, and induction coordination.
• Updating employee records in the HRIS, ensuring timely and accurate entry of basic changes.
• Delivering new hire inductions to ensure a positive onboarding experience.
• Providing timely and accurate data to support payroll processes (e.g., overtime, absence).
• Administering and tracking leave of absence requests (e.g., maternity, paternity).
• Responding to general HR queries related to policy/process/benefits or administrative requests from employees and managers with a focus on excellent service.
• Managing employment references and confirmations for current and former employees.
• Providing support to HR Operations Co-ordinators with employee lifecycle activities, including the preparation of standard contracts and processing routine job changes.
• Producing monthly HR reports to support business insights and compliance.
• Contributing to the continuous improvement of HR processes and documentation.
• Maintaining up-to-date HR process documentation.

You are a proactive and detail-oriented individual with a strong interest in developing your career in HR operations. You thrive in a busy, fast-paced setting and are passionate about delivering accurate, efficient, and high-quality support to employees. You may have attained or be working towards a CIPD Level 3 qualification, or have gained experience through practical exposure to HR processes. You bring strong organisational skills, a collaborative mindset, and a commitment to service excellence.

You’re comfortable using digital tools and systems to manage documentation and data, and you take pride in supporting HR processes that contribute to a positive employee experience.

• Hands-on involvement in HR service delivery, with a focus on administrative and customer support, ideally in a HR shared services context
• Knowledge of core HR processes across the employee lifecycle.
• Familiarity with HRIS systems and data management practices.
• Strong administrative and organisational skills.
• High attention to detail and commitment to data accuracy.
• Ability to handle confidential information with discretion.
• Excellent communication skills, both written and verbal.
• Ability to manage multiple tasks and prioritise effectively in a fast-paced environment.
• Proficiency in Microsoft Office, particularly:
  Excel (data entry, formulas such as IF and VLOOKUP, pivot tables, chart creation, conditional formatting), Outlook (calendars, emails, meeting coordination), Word (document formatting, mail merge).
• Knowledge of employment legislation and right to work requirements.
• Ability to meet deadlines and work independently or as part of a team.
• Enthusiasm for improving HR processes and documentation to enhance service delivery.

• CIPD Level 3 qualified, working towards, or practical experience.

Motability Operations is a unique organisation, virtually one of a kind. We combine a strong sense of purpose with a real commercial edge to ensure we provide the best possible worry-free mobility solutions to over 860,000 customers and their families across the UK. Customers exchange their higher rate mobility allowance to lease a range of affordable vehicles (cars, wheelchair…