Colleague Relations Senior Manager

We’re looking for an experienced Senior Colleague Relations Manager to join our high‑profile team. In this role, you’ll shape and deliver innovative colleague and industrial relations strategies, helping to build trust, support complex change, and create an inclusive colleague experience.

• Shape and deliver innovative colleague and industrial relations strategies, building trust, supporting complex change, and creating an inclusive colleague experience.
• Provide expert advice on industrial relations, employee relations and engagement, negotiate and consult with recognised unions and People Forums representing around 33,000 colleagues (Grade A–C).
• Help drive positive outcomes for both people and the organisation.
• Shape colleague relations strategy and influence key people policies.
• Lead trusted partnerships with unions, People Forums, and senior stakeholders.
• Guide complex change with expert industrial and employment relations advice.
• Use insight and data to drive informed decisions and better outcomes.
• Champion continuous improvement and innovative ways of working.
• Deliver high‑impact projects that support colleagues and the business.
• Manage risk and navigate complex challenges with confidence and credibility.
• Coach and develop others, building capability across the organisation.

• Strong knowledge and experience of industrial relations law, employment law and best practice, including ACAS Codes of Practice.
• In‑depth understanding of external industrial relations and employment law practices, keeping up to date and bringing insight to shape strategy and approach.
• Strong external network within the sector.
• Confidence in using and analysing data to shape recommendations and responses to different situations impacting the business.
• Proven experience delivering large and complex programmes of work, working with teams of subject‑matter experts from across the business.
• Experience developing functional or operational policies, including creation of underlying procedures and monitoring implementation.
• Ability to demonstrate an understanding of the development and implementation of risk‑management policies and procedures.
• Relevant transferable experience considered; specific years of experience are not required.

We know that great talent comes from many backgrounds. Whilst this job advert may reference specific years of experience, we recognise that skills are developed in many ways, so if you have relevant, transferable experience, we encourage you to apply.

We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. As a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long‑term health or neurodivergent condition through the Disability Confident Scheme.

• Generous pension contribution of up to 15%
• Annual performance‑related bonus
• Share schemes, including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 30 days' holiday, plus bank holidays
• Range of wellbeing initiatives
• Generous parental leave policies