HR Advisor

Closing Date:
Monday 20th July 2026

The purpose of this role is to provide an invaluable service to our colleagues in BT, covering the whole colleague lifecycle, delivering high quality HR advice, guidance, and support with outstanding colleague experience.

You will provide a first contact resolution approach dealing with a mixture of HR queries, HR System Support & problems across the whole colleague lifecycle which requires you to, where possible, action the solution live while on the call or chat. You are expected to support our colleagues through different contact methods including phone lines, live chat, and case system. Our aim is understanding our colleague’s priorities and using your knowledge & experience to create the right solutions for them, you will work with all areas of the company and will need to demonstrate excellent communication and stake holder management skills.

• Maintain confidentiality for HR documents and systems.
• Collaborate efficiently for top-tier service, supporting colleagues to meet SLAs and overcome challenges.
• Exceed colleagues' service expectations, especially in issue resolution, showcasing importance and helpfulness.
• Demonstrate IT adaptability for internal systems.
• Utilise attentive listening and effective questioning for clear problem-solving, both written and verbally, with a positive and professional demeanour.
• Handle tough conversations and emotional situations adeptly.

• Acting as the first point of contact for managers, employees and other HR team members providing clear, trustworthy advice on HR policies, processes, and tool/systems.
• Identifying business development needs.
• Using HR information systems to access, input, and compile data.
• Ensure we deliver a resolution at the point of first contact if possible.
• Proactively own the query to ensure a resolution will be found ensuring expectation are managed.
• Ensure continuous self-education on HR Processes, policies, and systems to have an in-depth but broad knowledge of BT HR.
• Strive for efficiency and continuously identify improvement opportunities to enhance the colleague experience.
• Working closely with other internal teams to support and resolve problems where possible

• 22 days annual leave (plus bank holidays)
• Generous pension scheme
• BT Share Plan
• Discounted BT products including TV, Broadband and Mobile
• Flexible working arrangements