HR Operations Associate

About the role

Our HR Operations team is the engine room of the People function. We’re responsible for welcoming new joiners, supporting colleagues throughout their time with us, and ensuring a smooth transition when they move on. We’re a dynamic, solutions-focused team who genuinely enjoy what we do. We’re looking for someone who shares our passion for delivering an exceptional employee experience, thrives in a fast-paced environment, and takes pride in finding better ways of doing things.

In this role, you’ll provide an outstanding HR service at every touchpoint, carrying out a variety of operational activities across the employee lifecycle. You’ll apply and advise on our HR processes and policies, ensuring accuracy, consistency, and a first-class experience for every colleague you support. Join this energetic bunch of people who really enjoy getting stuck into their role and solving queries that come their way.

We are looking for someone to join who is passionate about delivering a great customer experience, someone who is proactive at making improvements to processes and dealing with high volumes of queries.

• Manage and respond to all emails in the HR case queue accurately, effectively, and within agreed time frames.
• Advise managers on the interpretation and application of HR policies and procedures, ensuring alignment with best practice.
• Support the onboarding process by preparing offer documentation, references, and communications within agreed SLAs, ensuring a positive client experience.
• Continuously identify opportunities to streamline processes and enhance the overall HR service delivery.
• Proactively problem-solve and propose innovative solutions to improve the efficiency and effectiveness of the HR Operations function.
• Take ownership of allocated work, delivering within required timescales and responding promptly to client enquiries via Teams, email, and Workday Help.
• Follow all HR processes diligently, maintaining full compliance with relevant regulations and legislation while ensuring a high standard of accuracy.
• Escalate issues appropriately to the HR Operations Specialist when required.
• Collaborate proactively with teams, managers, and colleagues across the business to achieve high performance standards and client satisfaction.
• Support the wider HR team with projects and business-as-usual (BAU) activities as needed.
• Apply sound HR knowledge and experience to respond effectively to HR queries in line with established policies.
• Assist the HR Advisory team with note-taking and other administrative support as required.

You’ll have experience in a fast-paced HR administration role, with strong operational skills and the ability to communicate effectively at all levels of the business. A CIPD qualification is desirable, though not essential.

• Demonstrated ability to deliver work to the highest standards of accuracy and service, ensuring positive outcomes for clients, colleagues, and the business.
• Previous experience in HR and/or financial services is preferred.
• Strong interpersonal and stakeholder management skills, with the ability to build trusted relationships and provide effective advice.
• A collaborative, approachable, and knowledgeable team player who works constructively with others.

• Client-focused
• pro-active
• excellent communication skills
• exceptional attention to detail

The interview process for this role will be a two-stage interview consisting of competency and technical questions.

The HR Operations Associate role is a Permanent, full time, 37.5 hours per week, Monday to Friday. Our office is based in Bristol, BS1 5HL
. Hybrid working is available where only 3 days a week is required in the office.

Here at HL, we’re the UK’s number 1 investment platform for private investors, based in Bristol. For more than 40 years we’ve helped investors save time, tax and money on their investments. To achieve our mission, we believe we have a workplace like no other, with constant learning, dynamic teams, and a great ethos. We're steered by core values that promote service, quality, innovation, and opportunity in…