Senior Manager, Workforce Capability and Readiness Lead

Job Title:

Senior Manager, Workforce Capability and Readiness Lead

Location:

London, Birmingham, Bristol or Manchester

Advertised Salary:
Competitive + Excellent Benefits

The Workforce Capability & Readiness Lead is responsible for shaping the future workforce of BT Business, translating business strategy, transformation priorities and emerging technologies into a clear view of the capabilities, workforce changes and organisational evolution required for long-term success.

Working across BT Business, this role will identify and articulate the capability shifts arising from transformation programmes, AI adoption, operating model evolution and other strategic change initiatives. It will bring these together into a single, integrated view, connecting changes in workforce capability with their wider impact on teams and the organisation.

The role will act as a bridge between business ambition and workforce execution, partnering with Business Leaders, including those in Transformation, to translate technological and strategic change into workforce capability requirements. Working closely with P&C Directors and their teams, the role will ensure these implications are understood, operating model changes are considered, and appropriate people interventions are identified and planned.

Partnering with Business Leaders and Functional Change Leads, the Workforce Capability & Readiness Lead will provide independent challenge, assess organisational readiness for change, and proactively identify workforce risks, dependencies and opportunities for intervention.

Ultimately, the role will ensure that people and capability considerations are embedded in transformation decisions, helping BT Business build the workforce capabilities needed to deliver its strategic ambitions and sustain future growth.

• Shape and drive the future capability strategy for BT Business, translating business ambitions, operating model decisions, AI adoption and transformation roadmaps into clear, prioritised workforce capability requirements.
• Build an integrated view of future workforce needs by bringing together capability changes across major transformation programmes and technology deployments. Partner with P&C and Business Leaders to understand the implications for roles, career pathways and workforce composition, ensuring these are reflected in workforce plans.
• Influence transformation priorities and investment decisions by using change roadmaps, scenario planning and workforce insights to inform the sequencing of people activity, operating model decisions and future capability development.
• Identify opportunities to build critical capabilities through reskilling, upskilling and targeted development, ensuring investment is focused on the skills and capabilities that will have the greatest impact on growth, productivity and customer outcomes.
• Lead the P&C assessment of workforce impacts arising from transformation programmes, working with Business Leaders and P&C teams to ensure people implications are understood and assessed holistically across BT Business, rather than in individual programmes or functions.
• Partner with Learning & Development to translate capability insights into targeted learning and development interventions that prepare colleagues for evolving roles, new technologies and future ways of working.
• Establish a consistent approach to assessing workforce readiness across transformation programmes, working closely with Functional Change Leads to understand capability gaps, organisational impacts and readiness to adopt and sustain change.
• Provide independent challenge and oversight on the business’s readiness to deliver and embed workforce…