Service Design & Transition Manager

Overview

This range is provided by Peaple Talent. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

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Job Title: Service Design and Transition Manager

Location: Bristol (3 days onsite)

Salary: up to £58,000

We are supporting a Bristol based legal practice who are looking to onboard a Service Design and Transition Manager. You’ll lead best practice, collaboration, and continuous improvement, applying ITIL principles throughout the service lifecycle.

With a sterling reputation, diverse practice areas, and a commitment to innovation, they offer a unique platform for your career growth. Our client has continuously won numerous awards around best culture, best practice and company of the year in their industry. They put employees at the heart of their business model, offering ongoing support and development programmes for you to succeed.

• Defining service levels and making sure internal teams and suppliers can meet them.
• Working with Change & Transformation to embed service design into projects and keep a clear view of all work.
• Keep the ITS service catalogue up to date and ensure all documentation is created, maintained, and stored correctly.
• Work with teams to retire or decommission outdated products, services, and components.

• Experience managing projects that deliver service design and transition.
• ITIL v4 Foundation certified, with hands-on experience applying ITIL principles.
• Experience maintaining service catalogues and knowledge bases.
• Knowledge of enterprise-level applications and their support models.
• Experience reviewing contracts, service packages and SLAs.

Base salary: up to £58,000

• Private Medical Insurance
• Income Protection
• Life assurance

Interested? If you think you're right for this role, then click the 'Apply Now' button and send us your CV.

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Information Technology
• Industries: Law Practice