2nd Line Service Desk Engineer

Service Desk Engineer –
Babcock International Group

Join us as a Service Desk Engineer at our Babcock Technology Centre in Stoke Gifford, Bristol. This full‑time, permanent position supports mission‑critical software for defence, aerospace and engineering operations, contributing directly to national security and operational excellence.

As a Service Desk Engineer you will work in a fast‑paced 2nd line support environment, resolving customer incidents using ITIL‑compliant processes and keeping service levels high. You will be part of the Major Infrastructure business unit, collaborating with internal stakeholders and customers to deliver outstanding service.

• Resolve customer issues using ITIL‑compliant processes.
• Prioritise tasks to deliver a positive customer experience.
• Deliver prompt and courteous resolutions within agreed SLAs.
• Investigate and respond to support requests via phone and email.
• Record and communicate progress using service‑management tools.
• Work full time (35 hours per week) on site at Babcock Technology Centre; hours between 7am and 7pm, Monday‑Friday.

• Technical awareness from supporting software applications.
• Experience using ITSM tools for incident management.
• Oracle or SQL database administration skills.
• Strong analytical and methodical problem‑solving approach.

We value a diverse background. Relevant certifications in ITIL, Oracle or SQL are advantageous but not mandatory.

Candidate must be a sole UK national able to achieve and maintain Security Check (SC) clearance. Eligibility depends on nationality, place of birth and residency. For details see United Kingdom Security Vetting: clearance levels –  ().

• Generous holiday allowance.
• Matched contribution pension scheme with life assurance.
• Access to a Digital GP, annual health check and nutritional consultations through Aviva Digi Care+.
• Employee share scheme.
• Employee shopping savings portal.
• Professional fee reimbursement.
• 10 days’ special paid leave for reserve forces members.
• Holiday Trading – buy or sell up to one working week of annual leave; window February to March annually.
• Be Kind Day – one paid day per year for volunteering with a chosen charity.
• Exceptional development opportunities and an employee assistance programme to support physical, mental and financial wellbeing.

Babcock International Group is a disability‑confident, inclusive employer. We encourage applicants with disabilities and provide reasonable adjustments during the application and selection process. Inquiries about adjustments can be sent to car Flexible working arrangements are discussed during interview.

31/10/2025