ServiceNow Developer

Join the dynamic team of a leading and global professional services firm as a Service Now Developer, where you'll play a crucial role in designing, developing, and implementing Service Now solutions to meet Project and IT service management needs. If you're passionate about creating efficient, innovative solutions and improving user experiences, this role is for you!

• Collaborate with internal stakeholders to understand and address Service Now requirements.
• Design and implement Service Now applications and modules, ensuring optimal functionality and user satisfaction.
• Test and troubleshoot technical solutions for Service Now implementations.
• Integrate Service Now with technologies such as LDAP, SSO, Integration Hub, web services, and email.
• Implement and manage Service Now CMDB, Discovery, and Service Mappings.
• Support prototype engagements, design demos, and POC for new Service Now features.
• Stay current with Service Now best practices and industry trends to enhance platform capabilities.
• Maintain comprehensive documentation and provide user training for efficient system use.
• Resolve technical issues to ensure smooth Service Now operations.
• Manage 2nd and 3rd line support for incidents, troubleshooting, and issue resolution.
• Work with cross-functional teams to translate sprint stories into actionable tasks and deliver high-quality solutions.
• Customize and configure Service Now modules to align with best practices and organizational processes.
• Identify opportunities for process improvement and automation to enhance performance and user experience.

• Project Managers and IT Governance team for requirement alignment and quality assurance.
• IT Change Management to communicate the impact of Service Now changes.
• Supplier Manager for efficient communication and relationship management with Service Now.
• Technical and Solution Architects for effective technical design delivery.
• Application team peers to discuss changes and their impact on non-Service Now workloads.
• IT Service Desk, SDM, and Business Change Management for effective communication with IT and firm-wide users.
• Regular communication with suppliers for updates on new developments and critical vulnerabilities.

• Strong understanding of ITIL (v3 foundation level minimum).
• Knowledge of project lifecycle methodologies such as Prince 2 and Agile.
• Excellent relationship-building skills across all organizational levels.
• Strong technical aptitude with the ability to adapt to new technologies quickly.
• Analytical and problem-solving skills with attention to detail and a results‑driven mindset.
• Proactive in staying updated with industry trends.
• Strong time management and organizational skills.
• Motivates and mentors junior developers.
• Effective communicator with excellent written and verbal skills.
• Experience in process mapping, flow diagram development, and related documentation.
• Confident in negotiating with technical experts and third‑party suppliers.
• Understanding of configuration management and licensing models.

• Be part of a forward‑thinking team dedicated to innovation.
• Engage in challenging projects that enhance your skills and career growth.
• Work in a supportive environment that values collaboration and professional development.

• Flexible hybrid working (2/3 days in Bristol office).
• Annual discretionary bonus.
• Generous annual leave allowance.
• Income protection, life assurance, critical illness cover.
• Private medical and dental insurance.
• Cycle to work scheme, discounted gym memberships.

Join a leading employer recognized for diversity and inclusion. We are committed to equal opportunities for all qualified individuals eligible to work in the UK.

Apply now to be a part of our team and make a significant impact with your Service Now expertise!

Ignite Digital Talent are committed to creating equal opportunities, and welcome job applications from all who are qualified and eligible to working in the UK, regardless of colour, ethnic or national origin, race, gender, sex, disability, age, sexual orientation, religious or political beliefs, marital status, or family circumstances.