Project and Research Recruitment Coordinator

About us

Ensera Design is a world-class user-centred innovation and product development consultancy, specialising in the medical and consumer health sectors with offices in Bristol, Colorado and New Jersey. As part of Ensera, we collaborate globally with contract manufacturing facilities in Europe, the USA, and Asia.

We are currently seeking a Project and Research Recruitment Coordinator to join our team to support the organisation and management of participant recruitment for design research and Human Factors studies and support the wider business operationally.

In the role you’ll:

• Work with Design Researchers and Human Factors Consultants to design and deliver studies involving primary research.
• Maintain organised documentation, data logs, and project tracking tools.
• Assist with the study set-up, project planning and timelines.
• Manage relationships with fieldwork recruitment partners.
• Source, screen and recruit research participants.
• Manage participant databases, panels, screeners and outreach tools.
• Organise research logistics including facility bookings, virtual meetings, tech checks and observer access.
• Assist with note‑taking, transcription coordination and post‑study wrap‑up.
• Comply with GDPR and pro‑actively advise on best practice of Personally Identifiable Information (PII).
• Onboard new clients and suppliers.
• Draft, review and advise on Data Processing Agreements (DPAs), Data Processing Impact Assessments (DPIAs), Master Service Agreements & Non Disclosure Agreements (NDAs).
• Perform audits on Design Research and Human Factors projects that contain PII against internal processes and ISO 13485 expectations.

Whilst you do not need to meet all of these points, please ensure you meet the majority of them before making an application:

• Demonstrable experience of organising studies involving primary research, including commercial aspects.
• Previous experience of liaising with recruitment partners.
• Knowledge of GDPR and best practice of data processing management.
• You’ll be detail‑orientated and enjoy delivering a high level of service to a variety of stakeholders.
• You’ll have excellent prioritisation skills and thrive on getting things done.

The salary for this role is £38,000 to £42,000. You will be asked to provide your preferred salary as part of your application.

We offer interesting and varied work combined with a supportive team culture to provide a stimulating environment where you will have the opportunity to develop and learn from others. We offer flexible working policies where working patterns are agreed with our line managers, taking into account the role, needs of the individual, and the team.

We recognise that we are only as good as our people and we know how important it is to support our team.

We offer:

• Performance‑related company‑wide bonus.
• Flexible hybrid working in line with our core hours (Mon–Thu, 9:30am–12:00pm & 2:00pm–4:00pm; Fri, 9:30am–12:00pm).
• Private healthcare for you and your family.
• Enhanced maternity and paternity leave.
• Salary exchange pension scheme.
• 25 days of annual leave, plus the option to purchase up to one working week and additional days for length of service.
• Access to our Employee Assistance Programme and digital wellbeing platform.
• Cycle to Work & Electric Vehicle Lease schemes.
• Death in service (x4 gross salary).
• Training and development opportunities, including dedicated learning days and regular knowledge‑sharing sessions.
• A free lunch the first Monday of every month alongside our company‑wide meeting.
• Free breakfast every Wednesday, and plenty of opportunities to socialise, including team‑organised activities, summer and Christmas parties, and more.

Our Bristol office is based in an iconic Grade II listed building in the heart of the city. Our vibrant workspace houses state‑of‑the‑art labs, a design studio, usability suites, and collaborative meeting spaces. Nestled in a lively neighbourhood with independent shops, we’re just a short walk from Park Street, the Harbour side, and St. Nick’s Markets.

We are proud of our values:

• Find a way: We work as one team, combining our knowledge and experience to unite around a…