ServiceNow Project Manager; SC cleared and Outside IR35

Overview

We are seeking a highly motivated and experienced Service Now Project Manager to lead the implementation of Service Now solutions across the organization. The successful candidate will be responsible for overseeing all aspects of the project, from planning and initiation to execution and closure. This individual will play a key role in driving the delivery of Service Now implementations, ensuring that the project meets business needs, is completed on time, within scope, and on budget.

• Project Planning & Coordination:
  • Develop and manage project plans, schedules, and budgets for Service Now implementations.
  • Define project scope, goals, and deliverables in collaboration with business stakeholders and IT teams.
  • Establish and manage project timelines, ensuring on‑time delivery of milestones.
• Stakeholder Management:
  • Engage with key business and IT stakeholders to understand project requirements and expectations.
  • Serve as the primary point of contact for stakeholders and project team members.
  • Ensure effective communication and transparency across all parties throughout the project lifecycle.
• Resource Management:
  • Coordinate resources, both internal and external, ensuring that project tasks are appropriately staffed.
  • Manage third‑party vendors and Service Now implementation partners, ensuring performance aligns with project goals.
  • Monitor resource utilization and adjust as necessary to meet project requirements.
• Risk and Issue Management:
  • Proactively identify potential risks and issues, developing mitigation strategies to minimize impact on the project.
  • Manage and resolve project issues in a timely and effective manner.
  • Track and report on project risks and issues to ensure accountability.
• Budget and Financial Oversight:
  • Develop and manage the project budget, ensuring all financial aspects of the project are tracked and reported.
  • Provide regular status updates to management regarding budget performance and any forecasted changes.
• Service Now Implementation Management:
  • Oversee the end‑to‑end implementation of Service Now, ensuring that all modules (e.g., ITSM, ITOM, HRSD, CSM) are successfully deployed.
  • Collaborate with functional leads to define and configure business processes within Service Now.
  • Ensure alignment of the Service Now implementation with business requirements and best practices.
• Quality Assurance and Reporting:
  • Ensure that all deliverables meet the required quality standards and are delivered according to specifications.
  • Provide regular project status updates, including progress, issues, and risks, to senior management.
  • Prepare and present post‑implementation reviews, capturing lessons learned and recommending improvements.
• Training & Change Management:
  • Coordinate training for users and key stakeholders on Service Now features and functionality.
  • Support change management activities to ensure smooth adoption of the Service Now platform across the organization.
  • Promote user adoption through continuous communication and feedback channels.
• Post‑Implementation Support:
  • Oversee the transition from project completion to the operations and support phase.
  • Work with the IT support team to ensure ongoing support and issue resolution post‑implementation.

• Bachelor's degree in Computer Science, Business Administration, or a related field.
• PMP, Scrum Master, or similar project management certification preferred.
• 5+ years of project management experience, with a focus on Service Now implementations.
• Strong knowledge of Service Now modules and best practices for IT Service Management (ITSM), IT Operations Management (ITOM), and/​or other Service Now solutions.
• Proven experience managing cross‑functional teams and complex projects, with a track record of successful Service Now implementations.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels.
• Strong problem‑solving skills and the ability to make decisions under pressure.
• Experience with Agile methodologies and working in Agile teams is a plus.
• Proficiency in project management tools and software (e.g., MS Project, JIRA, Asana).

• Service Now Certified Implementation Specialist (CIS) or Certified System Administrator (CSA) is a plus.
• Knowledge of ITIL frameworks and practices.
• Previous experience working in large, complex organizations with multiple stakeholders.

Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 10 weeks.