Zendesk Engineer

Overview

About Us IVC Evidensia is the UK and Europe’s leading veterinary care group, made up of over 900 practices and referral hospitals, united by a shared purpose of happier animals, happier owners.

IVC Evidensia is the UK and Europe’s leading veterinary care group, made up of over 900 practices and referral hospitals, united by a shared purpose of happier animals, happier owners. At IVC Evidensia, we believe careers should be built without limits. Our people are supported to make more impact, access more career opportunities, and play an active role in their local and professional communities.

Through investment in learning, innovation, and wellbeing, we create environments where our teams can grow in confidence, capability, and fulfilment—at every stage of their career. As part of Central Functions, you will be part of the teams that support and enable our network of over 2,500 practices across 20 countries, driving operational excellence, innovation, and strategic impact across the business.

Our Technology teams are responsible for the systems and infrastructure that make that work - everything our healthcare professionals need to deliver world-class care. From keeping on top of patient records, health plans, client communications, diary management and dispensing, our teams have a lot to think about and need smarter ways to provide the convenience and expertise that modern Pet owners have come to expect.

You’ll be joining a small, fast‑moving team of passionate engineers dedicated to transforming how pet owners access and experience care. Our team embraces curiosity, technical excellence, and a desire to rethink how our industry works, building the next generation of products that support employees and clients across the IVC Evidensia business. As part of this group, you’ll play a key role in evolving and expanding our Zendesk platform and related ITSM tools—configuring workflows, shaping customised user experiences through HTML, CSS and JavaScript, and developing integrations that extend the platform’s capabilities.

The team works collaboratively on everything from optimising the Admin Center to crafting custom scripts with Zendesk APIs, all while maintaining system performance and ensuring a seamless support experience. We look for engineers with strong web development foundations, a solid grasp of best‑practice coding principles, and the ability to tailor third‑party applications to deliver meaningful improvements that drive business value.

• Deliver solutions to business problems using deep Zendesk expertise—configuring workflows, administering settings, customising features, and developing frontend solutions (HTML, CSS, JavaScript) alongside custom applications and integrations.
• Build, maintain and optimise custom scripts, APIs, webhooks and integrations to extend Zendesk functionality, ensure system reliability and connect with wider business systems.
• Implement development best practices, ensuring all changes are efficiently built, thoroughly tested, safely released and fully documented.
• Monitor and improve system performance, troubleshoot and resolve issues (escalating where needed), handle BAU tickets, and ensure ongoing compatibility with Zendesk updates.
• Contribute to the continuous improvement of platforms and processes, creating and validating dashboards and queries while staying up to date with platform changes; occasional out‑of‑hours release work may be required.

• 3+ years’ experience as a frontend developer, delivering maintainable, efficient, reliable and secure code within a collaborative team environment.
• Strong technical skills across JavaScript, JSON, HTML, CSS, APIs, Webhooks and Git Hub.
• Proven ability to configure and customise Zendesk and other ticketing or CRM platforms, with deep knowledge of core features and best‑practice workflows.
• Experienced in agile, product‑focused environments with strong communication skills and a proactive, growth‑oriented mindset.
• Customer‑centric approach with an inquisitive attitude, continuously seeking to improve processes and challenge the status quo.

• At IVC…