Senior Azure SaaS Reliability & Support Engineer – HS

Overview

11425HS
£75k – 85k per year

Senior Azure SaaS Reliability & Support Engineer

Hybrid

We are recruiting on behalf of a well-established B2B SaaS organisation delivering highly available, business-critical platforms to enterprise customers.

The company operates both single-tenant (ST) and multi-tenant (MT) Azure environments
, supporting a diverse client base with strict availability, performance, and security requirements.

They are now seeking a Senior Azure Reliability & Support Engineer to take technical ownership of platform health, incident response, and reliability engineering across their Azure estate
.

Due to the nature of the platform and customers,
extensive background and security checks form part of the hiring process
.

• Monitor ST and MT environments for performance, availability, and application health

• Lead investigation and resolution of complex production incidents

• Provide third-line support for escalated customer issues

• Perform root cause analysis and drive permanent fixes

• Maintain uptime, scalability, and reliability across all Azure deployments

• Define and track SLOs and error budgets

• Carry out capacity planning for servers, databases, and storage

• Build automation and self-healing solutions using Power Shell, C#, Azure Functions, and Logic Apps

• Develop and maintain Azure monitoring and reporting dashboards

• Contribute to post-incident reviews, runbooks, and continuous improvement initiatives

• 3+ years in third-line support, SRE, or cloud operations within enterprise SaaS

• Strong incident management and RCA experience

• Experience supporting single-tenant and multi-tenant architectures

• Solid background in:

  • C# / .NET Core / MVC

  • SQL Server

  • Azure Blob Storage

• Advanced Azure monitoring and diagnostics:

  • Application Insights

  • Azure Monitor

  • Log Analytics

  • KQL

• Strong SQL investigation skills

• Automation and scripting with Power Shell and/or C#

• Good understanding of Azure services:
  App Services, VMs, Azure SQL, Storage, scaling

Azure Monitor | Application Insights | Log Analytics | KQL | Azure Functions | Logic Apps | Power Shell | C# | SQL Server | Power BI

Senior Azure SaaS Reliability & Support Engineer

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