Technical Application Specialist - Conversational AI

** End Date
** Friday 27 February 2026
** Salary Range**£48,987 - £54,430
** Flexible Working Options
** Flexibility in when hours are worked, Job Share
** Job Description Summary
** We’re seeking a Technical Application Specialist to join our Conversational Experience & Analytics Lab, focusing on advancing our Conversational AI capabilities. In this role, you’ll maintain and enhance virtual assistant systems to ensure they remain resilient, compliant, and scalable. You’ll collaborate closely with engineering, product, and data teams to optimise conversational flows, fulfilment logic, and backend integrations, while helping shape the strategic roadmap for conversational AI.
** Job Description
***
* JOB TITLE:

Technical Application Specialist (Conversational AI)
**** SALARY:** £48,987 – £54,430
** LOCATION(S):
** Bristol
*
* HOURS:

** Full-time – 35 hours per week
** WORKING PATTERN:
** Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at our Bristol office.
** About this opportunity
** We’re seeking a Technical Application Specialist to join our Conversational Experience & Analytics Lab, focusing on advancing our Conversational AI capabilities. In this role, you’ll maintain and enhance virtual assistant systems to ensure they remain resilient, compliant, and scalable. You’ll collaborate closely with engineering, product, and data teams to optimise conversational flows, fulfilment logic, and backend integrations, while helping shape the strategic roadmap for conversational AI.As

a Technical Application Specialist, you'll enhance, maintain, and evolve our virtual assistant and conversational AI capabilities. You'll ensure these systems remain reliable, compliant, resilient, and scalable supporting the Group’s ambition to deliver intelligent, secure, and seamless conversational experiences for our customers.

You'll work closely with engineering, product, and data teams to refine conversational flows, strengthen fulfilment logic, improve backend integrations, and contribute to the strategic direction of conversational AI across the organisation.
** What you’ll do
*** Maintain, support and optimise existing virtual assistants to ensure performance, stability, usability and compliance.
* Design, develop and refine new conversational flows — including deterministic, rules‑based logic and agentic AI‑driven interactions — to deliver intuitive, natural and user‑centred experiences.
* Work with engineering and product teams to strengthen fulfilment logic and backend service integrations.
* Analyse performance data, conversational transcripts and user feedback to identify improvements and innovation opportunities.
* Contribute to the Conversational AI strategic roadmap, aligning delivery to wider Group initiatives.
* Ensure operational resilience, regulatory compliance and platform stability across conversational systems.
* Promote best practices, continuous improvement and user‑centred design across all conversational journeys.
** Why Lloyds Banking Group
** We’re on an exciting journey to transform our Group and the way we’re shaping finance for good. We’re focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone. Including you!
** What you’ll need
*** Hands‑on experience with Conversational AI platforms (e.g., IBM Watson Assistant, Google Dialogflow, Microsoft Bot Framework).
* Understanding of NLP concepts and conversational design principles.
* Ability to design and maintain both deterministic, rules‑based conversational flows and agentic, LLM‑powered interactions.
* Backend development experience using JavaScript or python.
* Ability to work effectively in agile, cross‑functional teams.
* Strong analytical skills with the ability to interpret performance metrics, user feedback and transcript insights to drive improvements.
** It would be great if you also had
*** Experience with cloud platforms (GCP, Azure, AWS).
* Knowledge of containerisation and orchestration tools (Docker, Kubernetes,).
* Understanding of microservices architectures and API gateway patterns.
* Familiarity with monitoring, observability or analytics…