Head of Technical Success

Head of Technical Success

Department: Engineering

Employment Type: Full Time

Location: United Kingdom

Reporting To: VP of Engineering

Hi I’m Dom, VP of Engineering ’re a high-growth HR tech company building software that helps in-house recruitment teams attract, hire, and onboard the right talent. We have a mature product, strong product–market fit, and a growing base of enterprise customers.

As the business has grown, more and more critical technical customer work has landed outside any clear owner. That work spanning delivery, integrations, data, and customer-facing enablement like career sites currently sits across multiple teams and often ends up with the CTO or VP of Engineering.

That’s where you come in. We’re establishing Technical Success as a dedicated function for the first time, and we’re hiring a Head of Technical Success to own it end to end.

From day one, you'll manage two teams (4 direct reports today), Technical Account Management and Careers Site Support, and bring them together under a single operating model. You'll own technical customer outcomes across delivery and enablement, overseeing Technical Account Management, which handles implementations, integrations, data work, and complex escalations, and Careers Site Support, which builds and maintains customer-facing career sites used by Sales and customers.

You’ll act as the primary escalation point for complex technical issues, unblock Sales and CS, protect Engineering from ad-hoc work, and turn what is currently fragmented into something predictable, scalable, and trusted.

The fine print (but a bit more exciting):

• This is a remote role based in the UK, with occasional in-person meetups
• Our product is deep, flexible, and genuinely complex; you’ll need to understand APIs, integrations, data flows, and system constraints under the hood
• While we’re PE-backed, we operate with bootstrapped discipline — you’ll be expected to scale impact through process, tooling, and prioritisation rather than just adding headcount
• You’ll spend a meaningful amount of time in the weeds early on, earning credibility by doing the work alongside your team
• This role will not suit someone who prefers strategy, architecture, or advisory work over hands-on delivery and operational ownership
• Success in this role is measured by clear ownership of Technical Success, reduced CTO and VP Engineering involvement in day-to-day customer work, faster and more predictable onboarding, strong trust from Sales and CS, and clear visibility into quality, throughput, and team capacity.
• Our values actually matter here. We hire people who reflect them in how they work, collaborate, and make decisions

• Oversee the Technical Account Management (TAM) function day-to-day and build the function from the ground up
• Own the quality and consistency of enterprise configurations, integrations, and technical delivery
• Join complex customer calls when deep technical context or escalation is required, particularly around configuration, integrations, or platform behaviour
• Act as the technical counterpart to Sales, CS, Implementation, and Developer Support
• Drive the move toward self-service over time by identifying repeat work and reducing Engineering dependency

• Lead and manage the Careers Site Support team responsible for customer- and sales-facing career sites
• Ensure career sites are delivered on time, maintained consistently, and support Sales and CS effectively
• Own enablement workflows that support new deals, onboarding, and ongoing customer success
• Identify opportunities to improve efficiency and operational excellence across career site work, including proposing tooling, automation, or structural changes as the function matures

• Lead and manage a small, high-output team spanning Technical Account Management and Careers Site Support
• Unblock your team by setting priorities, and making decisions
• Hire, onboard, and develop future team members
• Define and track metrics that show quality, throughput, and efficiency
• Own capacity planning and throughput — understanding where the team is at capacity and defining how (and if) it scales
• Identify tooling gaps and build the case for investment where…