New Business Representative

We are looking for a New Business Representative to join our customer teams at Hastings Direct in Leicester. The role focuses on generating new quotes and supporting customers through the purchase of car, bike, van, home or multi‑policy products.

Starting salary of £25,150 with automatic increase to £25,500 after the 12‑week coaching period. Pay can rise to £27,500 with focused development. Working 37.5 hours per week, including one full weekend and one Saturday in every five weeks. Our opening hours are Monday‑Friday 08:00‑19:00, Saturday 09:00‑17:00 and Sunday 09:00‑13:00.

Six weeks of face‑to‑face training in the office followed by office attendance until week 12. After this, you will receive sign‑off to move to hybrid working – typically one day in office per week with the option for more.

Provide customers with clear, personalised advice on insurance products, help them to understand coverage options and guide them through the digital purchase process. Build rapport, maintain detailed records and deliver high‑quality customer service across all channels.

• Self‑motivated with a strong focus on outcomes.
• Adaptable, resilient and comfortable with change.
• Positive, empathetic and patient communication style.
• Strong conversational and software‑navigation skills.
• Accountable, thorough and detail‑oriented.

• Hybrid working (1 day per week in office, option to work more remote).
• Modern open‑plan office in central Leicester.
• Annual discretionary bonus up to 5%.
• 25 days holiday plus bank holidays and optionally up to 5 buy‑and‑sell days.
• Pension match up to 10% of salary.
• Life insurance and discounted Hastings Direct products.
• Tech scheme, cycle‑to‑work and health assessments.
• £500 referral reward for successful friend referrals.
• Tech provided – brand‑new Microsoft Surface laptop and all necessary hardware.

Hastings Direct is an equal opportunities employer. We welcome applications from all suitably skilled persons regardless of gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. We conduct thorough referencing, including credit and criminal record checks.