Customer Solutions Architect

Recruit | Business Intelligence (UK) Solutions Architect (Customer/CRM)

Location: North West London

Working Model: 2 days a week

A leading organisation within the entertainment, media and sport sector is undergoing a major digital transformation to modernise its systems and deliver a more enterprise-wide approach.

This role sits within their technology division and focuses on the CRM replacement programme, which aims to improve customer engagement, data insight, and marketing effectiveness across the organisation.

• Define and oversee solution design for CRM and marketing technology platforms
• Lead the CRM replacement and integration of new systems
• Liaise with internal stakeholders and external implementation partners
• Ensure smooth data migration between legacy and new CRM systems
• Translate business needs into scalable technical solutions

Required:

• 5–10 years’ experience in Solution Architecture
• Strong CRM experience (Microsoft Dynamics CRM)
• Excellent stakeholder and communication skills
• Experience working with external delivery partners

Nice to have:

• Experience with Customer Data Platforms (CDP)
• Exposure to marketing automation tools (e.g. Emarsys or similar)
• Background in large-scale digital transformation projects

Please note - this role cannot offer sponsorship at any given time. For example, a graduate or postgraduate visa would be invalid, as it expires and sponsorship would then be required.

Apply below!

Mid‑Senior level

Full‑time

Engineering and Information Technology

Entertainment Providers