CE Senior Consultant

As a Functional Consultant at Assistant Manager level in KPMG, you will be hands on across Dynamics 365 Customer Engagement and the wider Power Platform. You will work closely with clients and team members to translate real business needs into clear requirements, practical configuration and well structured documentation. You will support workshops, take ownership of smaller process areas, and carry out configuration that forms the backbone of the solution.

You will learn how to shape functional design in a grounded, sensible way and help ensure delivery stays aligned to the intended outcomes. You will work alongside lead consultants, solution architects and technical colleagues, gradually taking on more responsibility as your confidence grows. This is a role for someone who enjoys getting into the detail, cares about accuracy and wants to progress towards more senior functional roles.

• Support client workshops:
  Assist with running sessions, take clear notes and play back understanding. Contribute to sections of the discussion where appropriate and help keep requirements organised.
• Shape and document requirements:
  Translate conversations into structured requirements, user stories, acceptance criteria and process maps. Keep documentation simple, accurate and easy for clients and colleagues to follow.
• Deliver functional configuration:
  Configure Dynamics 365 components such as tables, forms, views, business rules, business process flows and security roles. Support low code extensions through model driven and canvas apps.
• Own small functional areas:
  Take responsibility for defined features (for example activities, queues, email templates or case routing rules) and present your work back to clients for validation.
• Support testing activities:
  Create test cases for your configuration, support user acceptance testing and help resolve issues raised during test cycles.
• Assist with data work:
  Help with data mapping, imports, cleansing and validation during migration phases.
• Produce clear functional documentation:
  Contribute to functional design documents, configuration guides and training materials.
• Collaborate across the delivery team:
  Work closely with technical consultants to ensure requirements are understood and met. Participate in sprint ceremonies and share progress openly.
• Support go live and early life:
  Help with cutover tasks, validation activities and early issue resolution.

• Learn continuously:
  Develop your understanding of Dynamics 365, Power Platform and emerging capabilities including Copilot, staying curious and proactive.
• Understanding of core CRM areas such as accounts, activities, sales and service, with experience configuring key components including fields, tables, forms, views, business rules, business process flows and security roles.
• Able to make sensible changes independently, from updating tables and views to shaping simple automation. Familiarity with Power Platform Admin Centre is helpful but not essential.
• Comfortable capturing and organising requirements, mapping processes and turning client conversations into clear, practical documentation. Strong attention to detail and pride in producing accurate work.
• Awareness of common sales, service or customer experience processes, helping you interpret client needs and make grounded recommendations.
• Understanding of Power Automate and model driven or canvas app concepts, and how they sit alongside Dynamics 365.
• Basic understanding of how integrations and plugins fit into the wider solution, helping you work smoothly with technical colleagues.
• Comfortable presenting small functional areas back to clients in a clear and simple way, and actively listening to understand their needs.
• Happy collaborating with functional and technical colleagues, taking feedback on board, and staying calm and organised when priorities shift.
• Relevant Microsoft certifications or a clear plan to achieve them.

• Exposure to Copilot, Copilot Studio or conversational AI.
• Familiarity with CCaaS, Omnichannel or customer experience tooling.
• Understanding of Power BI dashboards or reporting concepts.
• Awareness of industry accelerators or…