IT Support Technician

The IT Support Technician delivers first- and second-line technical support to all staff, ensuring the smooth and secure operation of the organisation's IT systems. The role focuses on prompt incident resolution, excellent customer service, and maintaining high technical and security standards across devices, applications, and infrastructure.

• Configure, install and maintain Windows 11 operating systems for end-users, troubleshooting and resolving issues where necessary.
• Manage VMware infrastructure, including virtual machine provisioning, performance monitoring and troubleshooting.
• Understand basic networking concepts such as TCP/IP, subnetting, Domain Name System (DNS) and Dynamic Host Configuration Protocol (DHCP) to maintain a functional network infrastructure.
• Manage and maintain Active Directory, including user accounts, groups and organisational units, and configure and enforce Group Policy Objects (GPOs).
• Administer Microsoft 365 services.
• Assist in the administration and maintenance of Exchange 2019, including mailbox management and email troubleshooting.
• Administer Papercut for efficient printer management, user authentication and print job tracking.
• Support and troubleshoot Adobe software applications.
• Utilise Service Desk tools to log, prioritise and manage IT support requests.
• Identify and resolve software and hardware issues promptly.
• Facilitate the deployment of software applications, updates, and patches to end-user devices.
• Assist in managing and maintaining Microsoft Azure services and End Point Manager (Intune).

• Manage user accounts in Active Directory, Azure AD/Microsoft 365, and VPN systems.
• Support onboarding and offboarding with device provisioning and access removal.

• Assist with patching, updates, and maintenance.
• Maintain documentation, asset registers, and knowledge bases.
• Monitor system alerts and respond promptly.

• Follow all IT policies, security standards and data protection requirements.
• Report potential security incidents immediately.

• Previous experience in first- and/or second-line IT support.
• Understanding of IT infrastructure and end-user technologies.
• Certifications such as CompTIA A+, Network+, Microsoft 365 Certified, ITIL Foundation (Desirable).
• Experience with ITSM/ticketing systems and cloud support (Desirable).

Richmond Pharmacology is one of Europe's leading early phase Contract Research Organizations, focusing on phase 1, first in human studies, TQT studies and bridging studies. We have a growing phase 2 and phase 3 portfolio too and remain at the leading edge of trial design. Our continued growth and globally renowned research team make this an exciting environment to work for anyone with a passion for the life sciences, while our commitment to discovering the best talent from across the spectrum makes our dedicated clinical trials unit in London Bridge a truly diverse environment.

Salary:
Competitive + Benefits (Private Medical, Private Dental, Pension, 25 days Annual leave plus bank holidays & Many more)