Business Analyst - Customer Journey; Digital

Overview

I'm working with a Retail Banking client in Bristol, looking to bring on board an experienced BA to manage the customer journey with their digital payments partners. This is an initial 6 month contract with the possibility of extension thereafter.

You'll be working with global PSPs to translate to the business how their needs evolve over time and developing a comprehensive view of different customer segments

• Optimising end-to-end customer journeys.
• Leading on creating journey and process maps.
• Ownership of multiple customer journeys.
• Integrating insights and knowledge from disparate data, processes, and systems relevant to the journey.
• Working with the Product Owner in measuring and monitoring outcomes to influence the product roadmap.

• Understanding of digital, UX & UI practices, having worked on product development across Operations, Experience Design, and Engineering.
• Good foundational knowledge of digital payments and/or corporate commercial transactional banking.
• Customer centric mindset and experience creating customer journey and process maps.

Location:

Bristol (2 days on site)

Contract:

6mths inside IR35 (start date ASAP)

No sponsorship available