Data Analyst; Customer Data Services

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at our Bristol office.

About this opportunity

At Lloyds Banking Group we're embracing collaborative, agile ways of working, to help us deliver the best outcomes for our colleagues, customers and businesses. Join us and discover how this could work for you.

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We're committed to creating a consciously inclusive workplace where our colleagues can be themselves, thrive and perform at their best.

This opportunity will sit within the Customer Data Services Lab. Data is the Crown Jewels of the bank, key to the Group's strategy and at the centre of the Group's investment programme.

We're shaping the Group's ambition by enabling the bank to gain value from data by providing safe and efficient Group wide data capabilities and services.

Who are the Customer Data Lab?

The Customer Data Lab supports the foundation of the Bank by providing trusted customer data to operate the LBG business and serve customers. Passion lies in crafting sensible solutions to enable the group to transform the customer and colleague experience.

Our Lab culture brings together inquisitive, committed, people from a diverse group of backgrounds that enjoy a collaborative and innovative environment that supports flexible and agile working.

What you'll do

Developing high quality analysis and solutions, ingesting data from multiple different sources to build large and potentially complex data quality applications.

Responding to high priority incidents, regulatory & Group Exec Complaints, identifying root cause, identifying how many customers impacted as well as recommended solutions.

Providing critical 'customer data expertise' to help shape the approach to solving the problem and contributing new/exciting datasets into problem solving solutions.

Building Data Quality Dashboards and visualising through Power BI.

Why Lloyds Banking Group

We're on an exciting journey to transform our Group and the way we're shaping finance for good. We're focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone. Including you!

What you'll need

Proven data analytical experience

Proficiency in SQL, Public Cloud Computing

Good problem solving, analytical and design & communication skills

Desire to lean and share learnings

It would be great if you also had

Docker, Kubernetes, Webshere Liberty (or equivalent)

Dev Ops principles and toolsets

Automation - Urbancode, Jenkins or equivalent

Scrum working principles/How to plan out tasks in detail

Experience with coding in Python or competence and desire to learn Python

Desire or experience of writing SQL scripts in Google Platform

About working for us

Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we're committed to creating an environment in which everyone can thrive, learn and develop.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.

We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme.

We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.

We also offer a wide-ranging benefits package, which includes:

A generous pension contribution of up to 15%

An annual performance-related bonus

Share schemes including free shares

Benefits you can adapt to your lifestyle, such as discounted shopping

30 days' holiday, with bank holidays on top

A range of wellbeing initiatives and generous parental leave policies