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MS D365 Architect CCaaS

Job in Bristol, Bristol County, BS1, England, UK
Listing for: Experis UK
Contract position
Listed on 2026-03-11
Job specializations:
  • IT/Tech
    Systems Engineer, Cloud Computing
Job Description & How to Apply Below

MS D365 Architect – D365 CCaaS - 12 Month Contract - Immediate Start

We’re hiring a top-tier Microsoft Dynamics 365 Architect with deep expertise in Microsoft Dynamics 365 Customer Engagement (D365 CE) and Dynamics 365 Contact Center (CCaaS).

This is a senior, enterprise-level role for someone who has delivered large-scale contact centre transformations supporting 16,000+ users
.

What You’ll Do
  • Lead architecture and delivery of enterprise-scale D365 CE & CCaaS solutions
  • Design end-to-end omnichannel contact strategies (voice, digital, automation, AI)
  • Architect scalable, resilient platforms for 16,000+ user environments
  • Own integration, security, performance, and governance design
  • Act as trusted advisor to senior stakeholders and executive sponsors
  • Guide multi-stream transformation programmes in complex environments
What You Bring
  • Extensive hands-on experience with D365 Customer Engagement
  • Demonstrated delivery of large-scale contact centre implementations
  • Strong background in enterprise consulting or complex transformation programmes
  • Deep knowledge of:
  • Cloud architecture & scalability
  • API, middleware & telephony integration
  • Security, compliance & data governance
  • Experience leading architecture across distributed, multi-region environments
  • Executive-level communication and stakeholder management skills
Ideal Profile
  • Background in major consulting firms or large enterprise programmes
  • Track record of delivering enterprise-scale D365 & CCaaS solutions
  • Strategic thinker with hands-on architectural depth
  • Comfortable operating in high-complexity, multi-vendor ecosystems
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