MS D365 Architect CCaaS

MS D365 Architect – D365 CCaaS - 12 Month Contract - Immediate Start

We’re hiring a top-tier Microsoft Dynamics 365 Architect with deep expertise in Microsoft Dynamics 365 Customer Engagement (D365 CE) and Dynamics 365 Contact Center (CCaaS).

This is a senior, enterprise-level role for someone who has delivered large-scale contact centre transformations supporting 16,000+ users
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• Lead architecture and delivery of enterprise-scale D365 CE & CCaaS solutions
• Design end-to-end omnichannel contact strategies (voice, digital, automation, AI)
• Architect scalable, resilient platforms for 16,000+ user environments
• Own integration, security, performance, and governance design
• Act as trusted advisor to senior stakeholders and executive sponsors
• Guide multi-stream transformation programmes in complex environments

• Extensive hands-on experience with D365 Customer Engagement
• Demonstrated delivery of large-scale contact centre implementations
• Strong background in enterprise consulting or complex transformation programmes
• Deep knowledge of:
• Cloud architecture & scalability
• API, middleware & telephony integration
• Security, compliance & data governance
• Experience leading architecture across distributed, multi-region environments
• Executive-level communication and stakeholder management skills

• Background in major consulting firms or large enterprise programmes
• Track record of delivering enterprise-scale D365 & CCaaS solutions
• Strategic thinker with hands-on architectural depth
• Comfortable operating in high-complexity, multi-vendor ecosystems