Senior Application Support Specialist

• Bristol - Onsite 2/3 days a week - (BS1 1JG
  )
• 4 month contract

We’re looking for a highly skilled Senior Application Support Officer to join our IT Operations team and take a leading role in delivering specialist project work for our Revenues and Benefits service. This is an exciting opportunity for an experienced applications support professional with strong technical knowledge and hands on experience with NEC Revenues & Benefits and NEC EDM (formerly Info@Work).

You’ll provide day-to-day supervision to a team of Application Support Officers while also serving as the technical lead on the implementation of several key NEC EDM modules—helping us modernise and streamline how the Revenues & Benefits service operates.

• Support the Revenues & Benefits team with project delivery, system optimisation, and new module implementations.

• NEC EDM (Info@Work)
• NEC Revenues & Benefits, including back-end administration

• Data Integration Hub
• Email Connect

• Manage and support the day to day running of the Council’s IT applications, ensuring service levels are met and continuously improved.
• Lead and support a team of up to 10 Application Support Officers, promoting best practice and excellent customer service.
• Provide occasional out of hours support for technical processes or system upgrades.

• Extensive knowledge of NEC EDM / Info@Work, including module configuration and back-end administration.
• Strong experience with NEC Revenues & Benefits, particularly its administration functions.
• Previous experience leading and delivering application module implementations, including: