IT Operations Specialist Digital Workplace

Job Description:

You will be subject to BPSS and Export Control checks (including a criminal record check).

LOCATION: FILTON - Onsite with regular travel to Broughton and Toulouse

TYPE: Full time

• Financial Reward: Competitive salary, annual profit share, contributory pension, share options, car leasing scheme, free onsite parking, season ticket loan, tax-free technology scheme, discounted shopping and much more
• Work / Life Balance: 35 hour week, flexible working around core hours and Friday afternoons off
• Personal Development :
  Personalised development plan, Airbus Leadership University and unlimited access to 10,000+ E-learning courses, internal mobility including international opportunities
• Health & Wellbeing: Wellbeing benefits (including 24/7 online GP and mental health support), Employee Assistance Programme, discounted family health / dental insurance / eye tests, cycle-to-work scheme, on-site canteen and coffee shop
• Family and Caregiving: Life assurance, enhanced pay for parental leave (23 weeks at 100% pay), adoption / shared parental / caregiving leave
• Inclusive Environment :
  Wellbeing room, Multi-faith room, Employee Representative Groups (Gender, LGBTQ+, International, Generational, Disability, Social & Cultural Diversity, Neurodiversity)

At Airbus, our purpose is to pioneer sustainable aerospace for a safe and united world. To do that, we need a digital backbone that is as innovative as our aircraft. Our Digital Workplace, Conferencing & Rooms team is the engine room of global collaboration, ensuring our teams in the UK, France, Germany, Spain, and India can connect seamlessly.

We are looking for a UK Focal Point to join our international team. You will be the strategic bridge between technical operations and senior UK leadership. Based in Filton, you will take ownership of high-end Audio-Visual (AV) solutions, live web events, and the digital health of our most critical meeting spaces across our primary UK sites. Our world is changing. And so are we.

From our commitment to zero-carbon flight #ZEROe to cleaning up space, sustainability is at the heart of our purpose. So what's your next change?

• UK Lead & Liaison: You are the face of our digital workplace in the UK, bridging the gap between senior leadership and our technical teams.
• AV & Event Delivery: Own the setup and rollout of high-spec Audio-Visual tech for everything from standard meeting rooms to "Live Web Events."
• Site Oversight & Hands-on Resolution: Proactively manage and take direct, hands-on responsibility for all conferencing activities and engineering scopes across our UK sites (Filton & Broughton), ensuring swift issue resolution.
• Expert Problem Solving & Technical Authority:
  Lead deep-dive diagnostics on complex system failures, focusing on immediate resolution, and consult on future tech upgrades to keep our offices cutting-edge.
• System Reliability: Ensure our collaboration tools are always "meeting-ready" by monitoring performance and hitting strict uptime targets.
• Expert Problem Solving: Lead deep-dive diagnostics on complex system failures and consult on future tech upgrades to keep our offices cutting-edge.

• A Bachelor’s degree in IT, Engineering, or a related technical field (or equivalent professional experience).
• Strong command of ITIL frameworks, coupled with a proactive, hands‑on approach to operations and problem resolution.
• Specific experience with Google Meet hardware is a significant advantage.
• Proven ability to influence senior management and navigate a complex, multi‑site corporate landscape.
• Strong command of ITIL frameworks.

Not a 100% match? No worries! Airbus supports your personal growth with customised development solutions.

How can we support you… Many of our staff work flexibly in many different ways, including part‑time. Please talk to us at the interview about the flexibility you need and we’ll always do our best to accommodate your request. Please let us know if you need us to make any reasonable adjustments for the selection process – you can share this with your Talent Acquisition Partner if you are…