Epos​/IT Field Service Engineer - South West

Position: Epos / IT Field Service Engineer - South West
Field Engineer - IT & POS Hardware (Southwest UK - Swindon / Exeter / Bristol)

We are seeking a skilled Field Engineer ideally located in or around the Swindon through to Exeter area to become an integral part of a dynamic Engineering Team. You'll be joining a robust network of 60 engineers across the UK, supporting diverse client sites with cutting‑edge IT hardware solutions.

About the Role:

Installation, deployment, and configuration of IT networking and point‑of‑sale / Epos hardware, ensuring seamless integration with existing systems
Configuration and troubleshooting to meet client specifications and resolve issues during installation
Client interaction - working closely with customers to understand their needs, provide technical support, and ensure high levels of satisfaction
Documentation - maintaining accurate records of installations and client interactions for transparency and accountability
Collaboration - providing daily feedback to the Service Desk to deliver positive solutions for customers
Participation in an on‑call rota (including out‑of‑hours and weekend work), supported by colleagues in the Southwest region
Plenty of overtime opportunities available - late and early standby once a month - 5.30pm til 11pm and 7am til 9pm for emergency calls and escalations and weekend cover 8am til 4.30pm

Key Requirements:

Strong technical aptitude with networking and cabling experience (Cisco knowledge desirable)
Proven problem‑solving skills, able to work efficiently under SLA deadlines
Excellent timekeeping and punctuality
Customer‑focused with clear and effective communication skills
Self‑motivated, with a proactive, can‑do attitude
Flexible and adaptable to changing environments and challenges
Team player with a collaborative mindset
Service Now experience desirable but not essential
SC clearance desirable but not essential
Full, clean driving licence required

Location:

Access to the M4 corridor leading into the Southwest of England is essential to meet customer SLA requirements. Key areas covered include Wiltshire, Bristol, Devon, and Cornwall

Package:
 
Up to £30,000 + plenty of overtime - core hours 9 - 5.30
Company van and fuel card
Pension scheme
Life Assurance
25 day holiday allowance, plus bank holidays
Paid charity day
Vodafone employee advantage scheme
Eye care vouchers
wellbeing support benefits  

To apply please hit the link below

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