IT Service Desk Analyst

IT Service Desk Analyst — Swindon, Permanent – £30,000 per annum.

Peaple Talent is partnered with a growing catering company that requires an IT Service Desk Analyst to provide first and second line support across the Neptune business, in person, by phone and by email during specified business hours.

• Offer first and second line IT support, logging and diagnosing issues, resolving where possible and escalating when necessary.
• Maintain accurate records of all enquiries to ensure user satisfaction.
• Identify and participate in continuous service improvement initiatives to increase first‑time fix rates through innovation and collaboration.
• Assist with hardware installation and replacement programmes.

• 1st and 2nd line support experience, preferably within a catering or similar environment.
• Experience with SQL and Hyper‑V.
• Background in service desk operations.
• Valid driver’s licence and, if required, SC clearance.

Basic salary: £30,000 per annum.

To apply, send your CV to Peaple Talent. Shortlisted candidates will be considered for a first interview.