3rd Line Support Technician

About Us

Our vision is to create a future where learning disabled people can live the best life possible. We achieve this by coming together to campaign for positive change, provide personalised support, and create solutions that empower independent living.

The Role

We’re looking for a skilled and proactive 3rd Line ICT Support Technician to join our ICT team. In this role, you’ll be responsible for maintaining a stable, secure, and highly available ICT infrastructure, while delivering technical project work and acting as an escalation point for complex issues.

You’ll work closely with internal teams and stakeholders to ensure our systems are resilient, secure, and fit for purpose—supporting both day-to-day operations and strategic initiatives.

Key Responsibilities

Infrastructure & Security

* Ensure the availability, performance, monitoring, and security of ICT infrastructure

* Deploy, configure, and secure Microsoft Azure environments

* Maintain up-to-date knowledge of technology and security best practices

Project Delivery

* Deliver technical aspects of ICT projects

* Support project stages within a PRINCE2 framework

* Provide updates and progress reporting to stakeholders

3rd Line Support

* Take ownership of escalated incidents and problems through to resolution

* Conduct thorough investigations and implement effective fixes

* Support the ICT Service Desk as a senior escalation point

Networking & Systems

* Configure and deploy network hardware (routers, switches, wireless access points)

* Support core services including Active Directory, DNS, DHCP, and VPNs

* Assist with data handling and system optimisation

General Duties

* Maintain high standards of customer service and communication

* Ensure confidentiality of sensitive information

* Undertake training, travel, and occasional out-of-hours work as required

What We’re Looking For

Essential Skills & Attributes

* Strong problem-solving and analytical skills

* Ability to prioritise and manage workloads effectively

* Excellent communication and stakeholder engagement skills

* Customer-focused and collaborative approach

* Self-motivated with a commitment to continuous learning

Selection Process

We will be shortlisting applications on an ongoing basis. If shortlisted, you’ll be invited to a pre-screening interview with a member of the hiring team. Successful candidates will then progress to a final competency-based interview, along with an opportunity to meet the team and learn more about Hft.

Apply now or get in touch to find out more — we’d love to hear from you