IT Support Engineer

IT Support Engineer

Location:

Liverpool / Hybrid work Pattern Salary: £25k / £26k  Benefits We’re working with a Liverpool based client who are looking for an IT Support Engineer with 1st line capability to deliver high-quality onsite and remote support. This is a hands-on role suited to someone who enjoys working autonomously and solving problems end-to-end. IT Support Engineer Role You’ll provide both onsite and remote support across multiple client environments, taking ownership of issues and ensuring a smooth end-user experience.

Key responsibilities include:

Delivering onsite support as part of a managed service offering Providing remote support via RDP/RDS and monitoring tools Diagnosing and resolving hardware, software and network issues Taking ownership of support tickets through to resolution Installing and configuring systems, devices and applications Maintaining accurate documentation and updating stakeholders on progress About You You’ll have experience in a client-facing 1st line role , with strong troubleshooting skills and confidence working independently on customer sites.

IT Support Engineer experience required:
Active Directory, Group Policy, DNS and DHCP Microsoft 365 administration (including user provisioning) Windows 11 and Windows Server environments Network infrastructure (switches, routers, firewalls) Printer and peripheral setup Backup and endpoint protection solutions General network and system monitoring Exposure to AWS or cloud environments would be beneficial. Additional Requirements Full UK driving licence and access to a vehicle Willingness to travel to customer sites If you’d like to discuss the IT Support Engineer role in more detail, then please contact Vicky Heard on or email