Data Service Desk Associate. LilyLifestyle

Job Title:
Data Service Desk Associate

Duration: 6 months, extensions likely

Location:
Bristol (fully office based)

Salary: 20.00 per hour PAYE

Are you passionate about data and technology? Do you thrive in a fast‑paced environment where you can make a real difference? If so, we have an exciting opportunity for you to join our client’s Data Platforms Team as a Data Service Desk Associate.

Our client is a leading provider in the utilities sector, delivering electricity to nearly 8 million customers across the UK.

As a Data Service Desk Associate, you will support internal IT service requests, working alongside developers and internal customers to ensure queries and requests are handled efficiently and effectively.

• Delivering 1st line technical support to colleagues and escalating issues to senior team members as needed.
• Managing incoming requests to the service desk, acting as the primary point of contact for all Data Platforms‑related IT queries.
• Following internal processes and ensuring documentation is meticulously recorded.
• Completing daily routine checks to confirm all platforms are operational, escalating issues when necessary.
• Raising Change Management requests, which includes obtaining necessary approvals and actioning migrations/access requests.
• Managing your time effectively to remain self‑sufficient in your role.

• Strong problem‑solving abilities and excellent communication skills.
• A general understanding of Active Directory and basic networking concepts.
• Experience with ITIL practices, especially in "Continual Service Improvement".
• Familiarity with Oracle Products (Oracle Data Integration ODI, Oracle Business Intelligence Enterprise Edition OBIEE, Hyperion).
• Knowledge of Microsoft SQL Server.
• Experience supporting Business Intelligence Applications (Power
  
  BI, WebFOCUS, OBIEE).

• Work in a vibrant and supportive team environment.
• Gain hands‑on experience in a leading organisation within the utilities sector.
• Opportunity for professional growth and development.
• If you are ready to kick‑start your career in data services and make a positive impact, don't miss out on this opportunity.

Join us in transforming the way we manage data and support our customers. Your future starts here!

Pontoon is an equal opportunities employer and an employment consultancy.