Junior IT Support Analyst

Job Information

Bristol, England, United Kingdom

Company: Bit recruit

Client /

Employer:

Occupop

Job reference:

Job Title: Junior IT Support Analyst

Salary: £25,000

Posted: 23.05.2026

Our Media is a leading special‑interest content business based in Bristol.

• Serve as the first point of contact for IT support requests via phone, email, and in‑person.
• Troubleshoot hardware and software issues on desktops, laptops, printers, and applications.
• Diagnose and resolve network connectivity problems to ensure seamless access to company resources.
• Assist with the setup and configuration of new workstations, software installations, and system upgrades.
• Manage the leavers process, including decommissioning laptops and managing account access.
• Perform basic system administration tasks such as password resets and software license management.
• Maintain and update IT documentation, including a knowledge base, FAQs, and standard operating procedures.
• Monitor stock levels of all IT equipment and peripherals.
• Provide support for core business software such as Adobe Creative Cloud, Office 365, and File Maker.
• Create and maintain user‑friendly documentation and guides for common IT tasks.

• Customer focused.
• Interest in technology.
• Good communication skills.
• Experience in an IT helpdesk environment (desirable).

• Pension contribution matched to 5%.
• Hybrid working pattern: 60% of the working week spent in the office.
• Flexi‑time and flexi‑location policies, including the option to work from another location for two weeks a year.
• 25 days annual leave plus bank holidays, Christmas closure, and a birthday off.
• Option to buy/sell up to 5 days holiday a year.
• Social committee and regular in‑house learning events.
• 4x life assurance.

We respect and value differences. We believe that when people from different backgrounds and perspectives work together, we can create the most value for our people, readers, customers, and society.