IT Support Engineer

Ensera Design is a world-class user-centred innovation and product development consultancy, specializing in the medical and consumer health sectors with offices in Bristol, Colorado and New Jersey. As part of Ensera, we collaborate globally with contract manufacturing facilities in Europe, the USA, and Asia.

We are currently seeking an IT Support Engineer to join our team in the Bristol office.

In this role you'll report directly to, and work alongside, the Head of IT to provide ongoing IT support to the design & product development business, whilst also contributing to wider group projects as needed.

Occasional travel to other Ensera locations, including Ireland, Poland, and the USA, may be required and some projects could involve evening or weekend work.

Your role is to help keep our team up and running, so a people-focused, rapid response attitude is essential. Strong communication skills and the ability to explain technical information in clear, everyday terms are vital.

You know how to prioritise requests and issues pragmatically as they come in, using your technical knowledge to swiftly diagnose and resolve problems, all while communicating openly and managing expectations effectively.

You’ll sometimes work independently and at other times collaborate with members of Ensera's wider IT team, so having an open-minded and cooperative approach is crucial.

Your attention to detail is exceptional, whether it's following policies and processes or creating project documentation and training guidelines.

Whilst you do not need to meet all of these points, please ensure you meet the majority of them before making an application:

• Proficient in managing and troubleshooting Windows 11 OS, Microsoft 365 apps, and cloud services (Azure AD, Exchange, Teams, SharePoint).
• Experience supporting on‑premises hardware, servers, and services.
• Skilled in diagnosing and resolving hardware, software, and connectivity issues, with expertise in Windows and Microsoft 365.
• Understanding of TCP/IP, DNS, DHCP, and VPNs for network troubleshooting and maintenance.
• Experienced in collaborating with external service providers to resolve complex issues and deliver projects.
• Proven track record of driving continuous improvement in IT projects and systems.
• Experienced in deploying, configuring, and testing new software, hardware, and IT infrastructure.
• Skilled in creating user guides, technical documentation, and training colleagues on systems and applications.
• Expertise in data migration with minimal disruption to business operations.
• Proven ability to provide training on common IT issues, new systems, and security best practices.
• Solid understanding of data protection regulations and security best practices.
• Tracking and managing IT assets, ensuring up-to-date records.

• Experience in any of the following areas would be extremely desirable:
• Working within the creative, pharmaceutical or manufacturing industry.
• Solid Works PDM
• Apple device support, especially MDM software such as Jamf or Mosyle
• Ubuntu Linux
• Power Apps/Power BI

The salary for this role is £30,000 to £35,000, commensurate with the experience of the successful candidate. Please note we ask you to provide your expected salary within the band as part of your application, this helps us understand how you view your experience against the role’s scope.

Ensera Design offers interesting and varied work combined with a supportive team culture to provide a stimulating environment where you will have the opportunity to develop and learn from others. We offer flexible working policies where working patterns are agreed with our line managers, taking into account the role, needs of the individual, and the team.

We recognise that we are only as good as our people and we know how important it is to support our team.

We offer:

• Performance-related company-wide bonus.
• Flexible hybrid working in line with our core hours (Mon–Thu, 9:30am–12:00pm & 2:00pm–4:00pm; Fri, 9:30am–12:00pm).
• Private healthcare for you and your family.
• Enhanced maternity and paternity leave.
• Salary exchange pension scheme.
• 25…