3rd Line Support Technician

# 3rd Line Support Technician £38,168 yearly
* CV-Library
* Bristol, City of Bristol Permanent Charity###

Job Description About UsOur vision is to create a future where learning disabled people can live the best life possible. We achieve this by coming together to campaign for positive change, provide personalised support, and create solutions that empower independent living.

The Role We’re looking for a skilled and proactive 3rd Line ICT Support Technician to join our ICT team. In this role, you’ll be responsible for maintaining a stable, secure, and highly available ICT infrastructure, while delivering technical project work and acting as an escalation point for complex issues.

You’ll work closely with internal teams and stakeholders to ensure our systems are resilient, secure, and fit for purpose—supporting both day-to-day operations and strategic initiatives.

Key Responsibilities Infrastructure & Security  Ensure the availability, performance, monitoring, and security of ICT infrastructure  Deploy, configure, and secure Microsoft Azure environments  Maintain up-to-date knowledge of technology and security best practices

Project Delivery  Deliver technical aspects of ICT projects  Support project stages within a PRINCE2 framework  Provide updates and progress reporting to stakeholders3rd Line Support  Take ownership of escalated incidents and problems through to resolution  Conduct thorough investigations and implement effective fixes  Support the ICT Service Desk as a senior escalation point

Networking & Systems  Configure and deploy network hardware (routers, switches, wireless access points)  Support core services including Active Directory, DNS, DHCP, and VPNs  Assist with data handling and system optimisation

General Duties  Maintain high standards of customer service and communication  Ensure confidentiality of sensitive information  Undertake training, travel, and occasional out-of-hours work as required

What We’re Looking For Essential Skills & Attributes  Strong problem-solving and analytical skills  Ability to prioritise and manage workloads effectively  Excellent communication and stakeholder engagement skills  Customer-focused and collaborative approach  Self-motivated with a commitment to continuous learning

Selection Process We will be shortlisting applications on an ongoing basis. If shortlisted, you’ll be invited to a pre-screening interview with a member of the hiring team. Successful candidates will then progress to a final competency-based interview, along with an opportunity to meet the team and learn more about Hft.

Apply now or get in touch to find out more — we’d love to hear from you
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