Business Resilience Manager

Business Resilience Manager

Department: [SBSS] IT

Employment Type: Permanent - Full Time

Location: Bristol

Compensation: £49,000 - £57,000 / year

The Business Resilience Manager leads SBG’s Operational Resilience and Business Continuity framework, ensuring the organisation can continue delivering important business services within defined tolerances during disruption.

Operating in a first‑line role, you will oversee and coordinate resilience delivery across Technology, Business, and suppliers, supporting senior leadership and Board‑level accountability. You’ll ensure compliance with FCA expectations through robust mapping, scenario testing, governance, and audit‑ready evidence.

By identifying critical dependencies, risks, and vulnerabilities across systems and third parties, you will inform resilience planning and investment, strengthen the firm’s resilience posture, and reduce the risk of customer harm and regulatory breach.

• Own the Operational Resilience and Business Continuity framework, governance, and evidence.
• Lead governance forums and provide clear updates, risks, and recommendations to senior stakeholders and committees.
• Develop and maintain resilience policies, standards, and procedures.

• Lead end‑to‑end mapping of Important Business Services across systems, processes, people, and suppliers.
• Maintain accurate, audit‑ready mapping and identify critical dependencies, risks, and single points of failure.

• Deliver Business Continuity controls, including BIAs, plans, and risk assessments.
• Support incident response and recovery, ensuring alignment to impact tolerances.
• Lead lessons learned and track actions from incidents, audits, and near misses.

• Design and deliver resilience testing (e.g. cyber incidents, failover, supplier disruption, site outages).
• Maintain the testing plan, document outcomes, and track remediation actions.

• Assess supplier resilience (e.g. cloud, SaaS, managed services).
• Test recovery capabilities and highlight concentration or dependency risks.

• Identify vulnerabilities and maintain remediation plans, tracking delivery and escalation.
• Support investment decisions by articulating risks, control gaps, and priorities.

• Produce management information and Board‑level reporting.
• Ensure compliance with FCA Operational Resilience requirements and support audits and regulatory engagement.

• Deliver resilience training and embed a strong resilience culture across the organisation.
• Act as a subject matter expert for Operational Resilience across Technology and the wider business.

• Strong expertise in Operational Resilience and Business Continuity, with a solid understanding of FCA requirements (IBS, impact tolerances, scenario testing).
• Proven experience owning resilience governance, including forums, reporting, and audit‑ready evidence.
• Advanced end‑to‑end service and dependency mapping across technology, processes, people, and third parties.
• Ability to identify critical vulnerabilities, single points of failure, and resilience risks in complex environments.
• Hands‑on delivery of BCM controls (BIAs, BCPs, DR plans) and resilience testing programmes.
• Experience designing and executing severe but plausible scenarios (technical and non‑technical).
• Involvement in major incident response, with experience in recovery, post‑incident reviews, and remediation tracking.
• Strong understanding of third‑party resilience, including cloud, SaaS, and supplier risk.
• Ability to translate resilience gaps into prioritised remediation and investment cases.
• Excellent communication skills, with the ability to present risk and trade‑offs to senior stakeholders and the Board.
• Strong analytical and MI capability to identify trends and emerging risks.
• Confident stakeholder manager, able to influence and embed resilience awareness across the business.

• Experience with risk, resilience, or data analysis tools and project management systems.
• Un…