User Centred Design Principal

Office: Bristol, London, Manchester or Swansea.

Our aim at Made Tech is to use human‑centred technology to improve our society. We believe putting people at the heart of designing, building and delivering public services leads to better outcomes for everyone.

Our User Centred Design Principals are responsible for leading and delivering on strategically significant and complex client engagements across our portfolio of public sector clients.

We believe that great delivery stems from:

• a thorough understanding of our clients and their needs
• strong practice skills and subject matter expertise
• excellent leadership
• a clear vision of lasting and effective change in a public sector environment
• the ability to translate meaningful strategy into effective implementation

We expect our User Centred Design Principals to bring all of this and to enthuse our design teams and clients with the same passion.

The successful candidate will lead the user‑centred design aspects of one or more of our client engagements while overseeing the wider delivery within the account (or industry) when appropriate.

They will bring thought leadership and best‑practice, honed through hands‑on experience in both the private and public sector. They will work with user researchers, data analysts and client product owners to make ongoing recommended improvements to drive better user and business outcomes.

They will often be responsible for translating a product vision into a UX strategy that can deliver a category‑leading user experience, driving impact and reach across multiple user groups.

Working in an Agile delivery setting alongside product designers, the User Centred Design Principal will oversee and be responsible for the hands‑on delivery of usability improvements and end‑to‑end journeys across all channels including app and web.

They will be comfortable blending the just‑in‑time delivery of key design artefacts into the delivery teams with continuous discovery and ideation of longer‑term features and usability improvements.

They will also coach and develop team members on their engagements providing them with detailed performance feedback, as well as monitoring overall delivery to achieve the highest levels of client satisfaction.

In addition, our User Centred Design Principals are responsible for engaging with our clients to understand their challenges and build lasting, trusted advisor relationships. They will also oversee multiple and concurrent client deliveries to help ensure quality and drive the sharing of best practice across our engagements and industries.

Our User Centred Design Principals are members of the Strategy and Design Practice leadership team. Part of their responsibility is to develop the capability of the practice to meet business needs and to accelerate the growth of the practice, their account and the wider business.

User Centred Design Principals are responsible for the practice and service line‑specific delivery elements of an engagement/account as well as shared ownership for the overall delivery of client outcomes. They leverage client and delivery insight to support the account and industry teams to identify opportunities and develop client solutions.

The right person for this role will do this by combining their design experience, leadership skills and industry network with Made Tech's unparalleled experience of delivering digital services and digital transformation for the Public Sector.

• Collaborate with clients to understand their needs and provide solution advice in your role as a trusted advisor and shape solutions that leverage Made Tech's wider capabilities and credentials
• Assess project performance as a part of the billable delivery team, QA design deliverables and outcomes, and ensure client satisfaction.
• Deliver design elements alongside client and Made Tech delivery teams
• Coach and mentor team members as well as providing direction to enable them to achieve their engagement outcomes and to develop their careers
• Act as a UCD authority to provide oversight and ensure alignment with internal and industry best practices. Ensure engagement…