I.T Services Support Officer

Overview

Location: Filton, Bristol

Pay: Salary not specified.

Contract Type: Permanent

Hours: Full time

Disability Confident: No

Closing Date: 28/02/2026

I.T Services Support Officer Role Information:
Reference: REQ
001398

Location:

Filton Campus FTE Salary:
Up to £25,572.00 (Salary is dependent on qualifications and experience) Contract Type:
Permanent, Full Time

Working Hours:

37 hours per week SGS is an Equal Opportunities and Disability Confident employer and welcomes applications from all sectors of the community.

• 1st / 2nd line support
• To undertake the deployment of hardware and software throughout the college
• To assist in the effective operation of the IT Helpdesk system, ensuring problems and requests are dealt with in a timely manner, and in line with the IT Services Level Agreement
• To update the College’s IT hardware register, ensuring all equipment is accounted for and records are kept up to date
• To assist with the college asset registering and disposal of IT equipment taking into account applicable directives (WEEE)
• A requirement to support technologies encompassing but not limited to desktops, laptops, tablets, print devices

• Minimum 1 year’s experience in a PC support Role
• 1st line support experience
• NVQ level 3, A Level or equivalent in I.T. Maths and English GCSE (Grade A-D) or equivalent
• Strong working knowledge of Microsoft operating systems and desktop products:
  Essential
• The ability to analyse and solve problems in a timely fashion
• Team;
  The enjoyment of working closely in a cooperative effort with others

• Opportunity to make a positive impact within the community and on learners’ lives
• Competitive Pension Scheme - Local Government Pension Scheme (LGPS) with generous employer contributions
• Generous annual leave entitlement plus 8 bank holidays; 25 days increasing to 30 days after 5 years’ service
• Two weeks leave during the Christmas closedown period
• Extensive professional development and 25% tuition discount for immediate family of SGS employees
• Flexible working practices and family friendly policies
• Discounted shopping benefits and cycle to work, Technology Salary Sacrifice Scheme
• Free Annual Eye test
• TOTUM card access (formerly NUS Extra) and inclusion in staff networks
• Free car parking at all campuses (Except Queens Road Art School)
• Access to external health and wellbeing resources
• Subsidised onsite catering services including Costa Coffee
• SGS College is committed to safeguarding and a range of checks will be conducted for successful candidates
• In line with KCSIE, DBS Enhanced Disclosure will be required for the job
• Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP)

South Gloucestershire & Stroud College has an excellent reputation for delivering further education and work-based programmes across a range of subjects.