Salesforce Platform Manager

Salesforce Platform Manager / Product Owner

Full Time / Permanent

Hybrid – occasional travel to our Bristol office

The Salesforce Platform Manager/Product Owner role is to lead the strategic direction and day-to‑day management of the Salesforce platform within the Bupa Dental UK business. The Platform Manager/Product Owner will work closely with stakeholders across the business to define the product roadmap, prioritise features, and ensure the Salesforce platform delivers maximum value to support business targets and improve workflows throughout Bupa Dental UK.

• In‑depth understanding of Salesforce platform capabilities, licensing models, and ecosystem
• Strong ability to translate business requirements into technical user stories and acceptance criteria
• Understanding of strategic scope and dependencies across multiple Salesforce clouds and integrations
• Subject matter expertise in Agile product ownership methodologies (Scrum, Kanban)
• Strong understanding of Salesforce release cycles and change management processes

• Define and maintain a product backlog with clear prioritisation
• Facilitate sprint planning, refinement, and review sessions
• Manage stakeholder expectations and communicate platform roadmap effectively
• Make data‑driven decisions using Salesforce reports and analytics
• Design a solution approach and coordinate delivery for complex business requirements

• Champion user adoption and drive continuous improvement initiatives
• Build strong relationships with business stakeholders and technical teams
• Provide clear direction and remove blockers for the delivery team
• Balance competing priorities and manage scope effectively
• Promote best practices in Salesforce governance and data quality

• Salesforce Administrator Certification
• Product ownership or business analysis experience (3+ years)
• Experience with Agile methodologies (Scrum/Kanban)
• Stakeholder management and communication skills
• Experience defining user stories and acceptance criteria
• Understanding of Salesforce data model and security
• JIRA or Azure Dev Ops for backlog management

• Experience with Salesforce Health Cloud and Marketing Cloud
• Certified Scrum Product Owner (CSPO) or equivalent
• Healthcare or dental industry experience
• Experience with Salesforce integrations (APIs, middleware)
• Platform App Builder Certification
• Change management and training delivery experience

• 25 days holiday, plus the option to buy more
• Discounts in over 7,000 retailers, discounted gym membership and discounted dental insurance
• Bespoke employee private healthcare plan
• Access to remote GP and nurse services, physiotherapy, and mental health support
• My Healthcare Allowance – annual allowance redeemable against Bupa healthcare products
• Early access to earned wages through Wagestream
• Cycle to work scheme

Bupa Dental Care is an equal opportunities employer.