IT Field Support

IT Field Technician - South West / M5 Corridor

Salary £32,500
Company Car
Private healthcare support
and More Benefits!

We're partnering with a growing managed service provider looking to appoint an IT Field Technician to support clients across the South West.

This is a fantastic opportunity to step into a client-facing, hands-on role where you'll have real autonomy, working closely with customers and playing a key part in delivering high-quality IT services.

This is a field-based position where you'll take ownership of technical support across a regional client base. You'll be responsible for resolving issues, managing escalations, and building strong relationships while ensuring a high standard of service delivery.

• Delivering on-site IT support to a range of clients
• Acting as the escalation point for more complex technical issues
• Managing customer relationships and providing a high level of service
• Supporting infrastructure, networking, and security environments
• Working across modern cloud-first environments and hybrid setups
• Ensuring systems, licenses, and assets are maintained and compliant
• Working to SLA targets and managing workload effectively
• Identifying opportunities for improvements and upgrades
• Collaborating with internal teams and external partners

• Proven experience in a 2nd / 3rd line IT support role
• Strong Microsoft ecosystem knowledge including:
  • Windows Server (2016 / 2019 / 2022) and Windows 10 / 11
  • Active Directory & Azure AD / Entra
  • Microsoft 365 administration (Exchange Online, SharePoint, Teams)
  • Experience supporting and deploying Microsoft 365 environments end-to-end
  • Hands-on experience with Intune (MDM / MAM enrolment, device management, policies)
  • Knowledge of Microsoft Defender suite and endpoint security best practices
• Experience with networking fundamentals (routers, switches, VLANs, firewalls)
• Strong troubleshooting skills across desktop, server, and cloud environments
• Confident communicator with strong customer-facing skills
• Full UK driving licence

• Experience with Microsoft 365 migrations and tenant builds
• Exposure to RMM and PSA tools (e.g. Datto, Auto Task, Team Viewer)
• Firewall configuration (Watch Guard or similar vendors)
• VoIP / 3CX systems knowledge
• Backup, disaster recovery, and data security best practices
• Experience working within an MSP environment

Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.