Application Support Analyst

Job Overview

We’re looking for a technically skilled Application Support Analyst to work across the clients Visual Files practice management system, to join a growing IT team in a well-established professional services environment. This is a varied and hands‑on role, blending business systems development with day‑to‑day IT support, and offering the chance to make a real impact on how the organisation works.

• 25 days holiday plus bank holiday rising over time
• Enhanced pension
• Bonus scheme
• Cycle to work scheme
• Eye test and flu jabs
• Death in service
• Sickness benefit allowance
• Discount scheme
• Bupa health scheme

• Supporting the Visual Files system, developing, maintaining, and optimising workflows and automation within.
• Creating and managing reports and dashboards using Power BI, SQL, and Excel.
• Providing day‑to‑day IT support across hardware, software, and applications.
• Managing integrations with third‑party tools and platforms.
• Working closely with colleagues to identify opportunities for process improvement and implement solutions.

• Hands‑on experience in supporting and developing Visual Files.
• Experience with in professional services.
• Experience with Power BI and Excel for reporting and analysis.
• Confident diagnosing and resolving system or integration issues.
• Excellent communication skills, able to explain technical concepts clearly to non‑technical users.
• Experience providing IT support in person, over the phone, and via email.
• Highly organised, self‑motivated, and comfortable managing multiple priorities.

Alex –

INDITND

No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.