Information Technology Service Delivery Manager

• IT Service Delivery Manager, secure operations, defence environment
• £55,000 to £65,000 plus enhanced employer pension contribution and private medical insurance
• Bristol based, predominantly onsite
• Hold or eligible to obtain a high-level of security clearance
• Opportunity to build and lead a new secure IT service delivery function

We are working with a leading UK innovation organisation that supports complex, nationally important programmes across advanced engineering, technology and secure industry. Their work helps transform cutting‑edge research into real‑world industrial impact, with a strong focus on resilience, innovation and future capability. Due to continued growth within a secure operations function, they are looking for an experienced IT Service Delivery Manager to help build, lead and mature a newly formed team.

• Salary £55,000 to £65,000
• Enhanced employer pension contribution
• Private medical insurance
• Buy and sell up to five days holiday per year
• Enhanced family leave

As IT Service Delivery Manager, you will lead a secure IT service delivery team, ensuring high‑quality support across a controlled and sensitive operational environment. You will be responsible for building and developing the team, improving IT service delivery processes, defining service standards, managing incident, request, change and escalation processes, and supporting the transition of new services into live operation.

You will work closely with IT, security, technical and business stakeholders, acting as a bridge between service delivery, operational requirements and secure working practices. This role will also involve vendor management, KPI reporting, continual service improvement and supporting the development of secure internal working environments.

• Proven experience in an IT Service Delivery Manager or similar role
• Experience managing, building or developing IT teams
• Strong understanding of ITIL‑aligned service delivery processes
• Strong stakeholder management across business, technical and security teams
• Experience with incident, request, change, escalation and service transition processes
• Awareness of compliance or regulatory frameworks
• Eligibility and willingness to undergo high‑level UK government security clearance
• Willingness to work predominantly onsite in Bristol

IT Service Delivery Manager, Service Delivery Manager, ITIL, Incident Management, Change Management, Problem Management, Service Transition, Vendor Management, Stakeholder Management, Secure Operations, Defence, Security Clearance, NSD