Technical Support Engineer

Technical Support Engineer
- Fully Onsite
- Bristol

This is a full‑time onsite Support Engineer to provide technical support to a prestigious client, based in Central Bristol.

• To help determine customer needs, acting as the first point of contact for Telefónica Tech customers.
• Perform on‑site support and triage activities for Desk, Wall and Floor ports; WAP ceiling ports;
  Equipment Room patching of access switches;
  Shared Printers;
  Audio Visual Equipment;
  Room Booking Tablets;
  Digital Signage.
• Escalate incidents to the offsite team when required, and assist with on‑site diagnostics and resolution under offsite guidance.
• Daily checks, management, and monitoring of on‑site equipment.
• Triage and log tickets with third‑party vendors.
• Assist with the installation and support of network equipment at customers’ premises to ensure effective service within agreed timescales and to the standards required by the company, including documentation.
• Be prepared to undertake additional duties that may result from changing circumstances, without altering the general character or level of responsibility of the post.

• Previous experience working as an on‑site IT engineer or on a busy Service Desk.
• Experience with AV equipment is highly advantageous.
• Must have the right to live and work in the UK.
• Must meet Security Clearance vetting requirements as this is a requirement of the role.
• Any offer is conditional upon the successful candidate passing BPSS & SC Clearance.

At Telefónica Tech, we believe inclusion is the bridge that empowers everyone to be their authentic selves. We celebrate and respect our differences because diversity drives innovation and makes us stronger. We welcome applicants from all backgrounds and identities regardless of age, disability, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, and sexual orientation.

We are also committed to equity, accessible hiring practices, and creating an inclusive culture through many means including Toget Her (Women's network) and our Employee Resource Groups which include Diversity and Inclusion, Telefónica Tech Pride, Neurodiversity, ELEVATE (African and Caribbean heritage network), and Sustainability.

We don’t believe hiring is a tick‑box exercise, so if you feel that you don’t match the job description 100%, but would still be a great fit for the role, please get in touch.