Technical Support Consultant

Technical Support Consultant
Up to £50,000 | Bristol | Hybrid

Yolk Recruitment are supporting a leading technology business within the finance sector in their search for a Technical Support Consultant to join their growing support team in Bristol.

This is an opportunity to join a collaborative technical support team supporting specialist pensions and pensioner payroll software used by clients across the UK.

This role would suit someone with previous application or technical support experience and a background in pensioner payroll, pensions administration or pension payroll operations who enjoys problem solving and working with clients.

What you'll be doing

Providing technical support for software applications via phone, email and Microsoft Teams
Managing incidents and service requests through a ticketing system, ensuring SLA targets are achieved
Troubleshooting application issues and resolving problems where possible
Escalating more complex issues to internal technical specialists when required
Supporting user administration, including password resets and account management
Working closely with clients to provide guidance and effective resolutions
Producing and maintaining support documentation and knowledge articles
Collaborating with colleagues to improve processes and share knowledge
Using your pensioner payroll knowledge to investigate client queries relating to payroll calculations, pension increases, deductions, arrears, over payments and payment outputs.
Identifying when payroll-related issues could impact pensioner payments and escalating where appropriate.

What you'll bring

Essential

Previous experience within Application Support, Technical Support or IT Support.
Strong pensioner payroll experience, either as your main role or as a significant part of a pensions administration, payroll, benefits or client service position.
Understanding of the end-to-end pensioner payroll lifecycle.
Experience working with ticketing systems and managing incidents.
Strong troubleshooting and problem-solving skills.
Excellent communication and customer service skills.

Desirable

SQL knowledge
Active Directory
Microsoft Office 365
Windows Server
JIRA
Confluence

What's on offer

Salary up to £50,000 depending on experience
Hybrid working
Structured training and ongoing development
Supportive and collaborative team environment
Opportunity to develop within a specialist software business

Ready to Apply?

Contact Jack Winder to find out more.

Please apply with a CV and a cover letter outlining why you're perfect for the role.
Know someone great for the job? We offer a referral scheme-just get in touch!

Note:

We do our best to respond to every application, but due to volume, we can't always guarantee it. If you haven't heard back within 7 days, unfortunately, you haven't been successful this time. Keep an eye on our site for new opportunities